(1014139) Customer Support Engineer- AAA

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    RTP, NC, USA
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id
Who You'll Work With
The Cisco Technical Services group provides world-class support for customers around the globe.  Your opportunity to impact the health and performance of networks and systems that surround us all are limitless.  Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world.  Make an impact with us!

The AAA TAC is an amazing collection of engineers who troubleshoot, diagnosis and correct issues in our customers' networks. Collaboration within the team, with other TAC teams and across all of Cisco are mainstays of our job. Plenty of opportunities exist for creativity within your job role and expanding into other areas. What You'll Do In this dynamic and challenging role as a AAA TAC Customer Service Engineer, you will: * Work independently and collaboratively to solve customer problems * Win customer trust through aptitude and attitude. * Learn the Cisco AAA security solution suite and its place in the large Cisco network solutions. * Build the knowledge base of your fellow engineers through in person mentoring and documentation.
Who You Are Minimum Qualifications * CCNA-Level knowledge of Cisco Route/Switch Networks * Have strong customer service skills * Excel at communicating complex issues in verbal and written form * Know how to listen before speaking * Be a collaborative team player * Have a thirst for knowledge Desired Skills * CCIE: Security and/or CCIE: Route/Switch * Working knowledge of Cisco ISE, ACS, NAC, NGS and Wireless LAN Controllers * 4-year EE, CS or IT Degree or equivalent work experience * 2 or more years of work experience designing, deploying, configuring, supporting and troubleshooting networks with a focus on AAA.
Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. #Security #ISE #ACS #NAC #NGS #AAA #@ciscocareers

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