(1017538) Data Center Switching- Customer Support Engineer

  • Location:
    San Jose, California, US
  • Additional Location(s)
    Richardson, TX
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id
What You'll Do
Cisco's Technical Services is team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Cisco TAC provides live technical support through multiple channels, including phone, email, and chat whenever and wherever you need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software. Major Cisco TAC Centers are located in Sydney, San Jose, Raleigh, Richardson, Boxborough, Bangalore, Brussels, and Tokyo. Regional or satellite locations are strategically deployed in twelve additional cities.

Who You'll Work With
Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. In this role, you will gain insight on the detailed functionality of Cisco Unified Computing, Nexus and other Cisco Data Center solution based products and partner with all distributed elements of the service chain. You demonstrate an aptitude and appetite for learning new technologies, and applying this to solve customer issues remotely to drive customer satisfaction. If you have patience, an empathetic view of the customer and want to advance your career contributing to customers' success while working with an industry leader in technology...this may be the role for you!

What You'll Do

* You'll provide 2nd/3rd level consultation to debug broad, complex unique network topologies with mixed media protocols to Cisco customers.
* Works on complex problems where analysis of situations requires in-depth evaluation of factors.
* Provide systems/product training to customers, and contribute towards building a knowledge base for customer support and internal partners.
* You'll be providing mentorship to less experienced engineers.
* You will be a focal point for high impact, large account problem resolution.
* Acting as a technical expert, you will provide support on a US/Canada and world-wide basis
* You will determine methods and procedures on new assignments.
* Collaborates with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.

Who You Are
Minimum Requirements
* Typically requires Bachelor's degree in a technical field or equivalent plus 4-6 years Data Center related experience.
* Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.
* You have demonstrated networking experience including TCP/IP and Routing Protocols.
* Troubleshooting experience using finisar, wireshark, or other protocol analyzer.
* Minimum of CCNP or CCIE written.
* Your prior direct customer support experience is required.
* Prior experience and knowledge of SAN environment including FCoE is also desirable.
* Primary location is Research Triangle Park, NC, but will consider San Jose, CA.
Desired Skills
* Experience with VmWare or a VCP certification is preferred
* Full CCIE is preferred.
* Experience with the following products is HIGHLY desirable: Cisco Nexus 2000, 3000, 5000, 7000.
Primary desired location is San Jose, CA but will also consider Richardson, TX.

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

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