1022244 - Customer Solutions Director

  • Location:
    Seattle, Washington, US
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id
**This position is located in Seattle, WA.  You must be located in Seattle or willing to relocate.**

What You'll Do

In this key executive role, you will lead the delivery, support and development of Services offerings and supports the development of holistic vertical solutions that include consulting service components. You will develop trusted advisor relationships with senior and C-Level IT, and business, clients.

You will also train and develop consulting service and client delivery staff including providing direction and support on client deliverables, providing quality assurance, and coaching and mentoring on communication and client interaction. In this role, you must be willing to travels 50% of the time to support client engagements and client business development activities.
Essential Job Responsibilities Include:
  • Client Relationship
  • Business Development
  • Owners of Cisco Services Delivery Experience
  • Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery.
  • Services Portfolio: General awareness of Cisco Services Portfolio and common services framework
  • Drive revenue growth through new addressable markets
  • Accountable for customer level profitability - new revenue opportunities, revenue recognition, efficiencies, productivity, and projects.
  • Measure relevant key performance indicators.
  • Shape and drive delivery services strategy, in conjunction with Sales Leadership
  • Vertical Expertise in Cloud Scale and SP Networks.
  • People management
  • Engagement Profitability
Who You'll Work With
Working with top notch engineering and executive talent in Biggest WEB & Cloud Providers.  You will be partnering with Cisco’s brightest talent in services, sales and engineering working on bleeding edge solutions Cisco is taking to market for customers who are redefining the IT industry.

Who You Are
You are an Executive Services General Manager with Service Provider vertical industry experience -- preferably 20-25 years. You have experience in a global vertical industry role developing strategic opportunities in a theater; contributing to the global vertical practice and interacting with similar colleagues in other theaters around the globe and have contributed to a building the overall Financial Services vertical knowledge of the global consulting team through engagement participation and knowledge sharing training. You have superior knowledge envisioning and delivering solutions for Web and Cloud infrastructure vertical.
Additional Skills Required:
  • Knowledge of current industry issues and experience with developing solutions that drive business impact and include technology enablement.
  • Complex industry and competitor understanding.
  • Consultative approach.
  • Experience deploying consulting methodology and project management.
  • Understanding of the SP vertical's business processes.
  • P&L Responsibility
  • Service Delivery Experience
  • Operational Experience
  • Executive Relationship Management
  • Ability to lead engagements in conjunction with "partner level" consultants.
  • Ability to manage multiple projects and senior partners concurrently.
  • Solid diplomacy skills and the ability to interact with Customer Senior Executive Management.
Our Minimum Requirements Are:
  • Requires BA/BS or equivalent plus 15-25 years related experience. MBA preferred. Prior consulting or solutions experience.
  • Internet application experience or strong understanding of marketplace.
  • Expertise in Service Provider/Cloud Scale vertical (11-15 years, preferably).
  • Partner level experience with top consulting firm or senior executive practitioner experience i.e. CIO, CTO, Business Heads
  • Has relationships and contacts with Cisco's top target customers and is regarded as an expert/guru in their vertical industry expertise
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


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