1203977 - Manager of Contract Strategy, Advanced Services Strategy and Operations

  • Location:
    San Jose, California, US
  • Additional Location(s)
    No. Must be in San Jose, CA
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do

In this business critical role you will support transactions across Cisco’s Services business.  You will be responsible for fostering successful delivery, execution and enforcement of complex deals including multiyear XaaS and Managed Services contracts and turnkey projects in close collaboration with Legal, Finance, Operations, Delivery and Sales organizations. You will also be responsible for developing and delivering best practices on contracts and providing feedback into the contract formation and negotiation process.

Other responsibilities include:

·        Able to apply policies and processes to render guidance on effective contract management actions to achieve the best solutions and outcomes for Cisco and Customer while ensuring compliance

·        Provide guidance on cisco and customer contractual obligations to cross-functional business team members and associated teams

·        Determine appropriate actions and solutions for the more complex contract and business issues related to the services offered and contract changes.

·        Develop and implement contract and commercial management and administration best practices to ensure Cisco’s compliance with its contractual and delivery obligations

·        Participate in and lead cross-functional teams focused on continuous process improvement to build contract management competencies.

·        Tracking and reporting on contractual obligations and other contract strategy team metrics and responsibilities

·        Assist with the evaluation and implementation of contract management tools, systems and technology

·        Other duties as assigned

Who You’ll Work With

As Cisco evolves its business models and increasingly enters into more complex, multiyear Services led engagements, we see the need for more strategic governance post contract signature to improve contract performance, profitability and customer satisfaction. Cisco Services is a worldwide delivery organization helping to establish Cisco as #1 IT Company. We help our customers optimize the design and operations of their infrastructure to expedite go-to-market with new services, improve operating expenses, power efficiency, and resource utilization. As Cisco evolves its business models and increasingly enters into more complex, multi-year Services led engagements, we see the need for more strategic governance post contract signature, increasing customer satisfaction and project margin.

Who You Are
You are  strategic thinker with experience in complex outsourcing, systems integration, and/or managed services agreements.  You are  process driven, yet agile and business focused and eager to explore opportunities to digitize processes and services.  You have superior communication, negotiation, people and organizational skills and comfortable and confident in communicating with and presenting to all levels of management.  You are sales orientated, able to identify opportunities for Customer to adopt or expand the use of Cisco products or services.  And you have a strong willingness to collaborate, share knowledge, respond quickly to urgent matters, execute proactively and escalate as needed.

Our minimum requirements are as follows:

  • Bachelor’s degree in related area
  • 6+ years of relevant experience or advanced degree (e.g. JD, MBA, etc.) and at least 5 years of experience, preferably in a high volume, technology environment
  • Ability to work successfully with various levels (mid to senior management) across geographies and diverse cultures.
  • Strong process design and process implementation background, as this is intended to be managed as an integrated capability and not a resource driven overlay function
  • Experience in contract and commercial management including conducting negotiations with customers and/or subcontractors
  • Ability to review, interpret, and summarize in “plain English” technology agreements, change requests, statements of work, etc.
  • Financial awareness, such as revenue recognition, booking, CapEx v. OpEx, SLA, penalty & risk-reward mechanisms, etc.
  • Ability to deliver applicable contract and commercial management training to Sales, Delivery, Operations and Project Managers
  • Proficient in networking, telecommunications, and similar technology concepts
  • A good team player who thrives when operating cross-functionally.
  • Global perspective of business environment and technology

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. We are thought leaders, tech geeks, pop culture aficionados, and we celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


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