1204795 - Business Development Manager - Service Design

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    Remote - USA
  • Area of Interest
    Business Development
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do
In this critical and challenging role you will support the growth and re-enforcement of the Service Design and Transition function in partnership with the GES Strategic Engagement Team. You will embed Service Design principles into the IT Infrastructure operating model and project delivery framework through advice, guidance and consultation with the IT staff and lines of business.

Major responsibilities include:

• Ensure the overall service strategies are reflected in the Infrastructure service design practice and meet and fulfill the documented business requirements.

• Design the functional aspects of the services in support of the chosen infrastructure, application, and data management environments in alignment with the organization operating model principles.

• Produce quality, secure, resilient and commercially viable designs for new or improved services that align to documented architectural principles.

• Work closely with customers, account teams and peers to define operating and service levels required to meet business requirements and to ensure the new solution is serviceable.

• Enhance existing Cisco service component designs to compliment the new service.

• Manage the service transition process into AS Advise, Implement and Operate, CMS Operations , and AS Service Delivery Executives.

• Support stakeholders to ensure they understand and adopt our methodologies and project framework through all stages of the project lifecycle to project delivery. 

• Develop and maintain relationships at all levels within the organization and third party vendors to ensure effective delivery of projects into the production environment.

• Ensure that contractual terms for providing third party service provision includes the appropriate operational vendor management model and service governance paperwork.

• Measure the effectiveness and efficiency of the service design process.

• Produce and maintain all service design documentation including designs, plans, and policies.

Who You'll Work With
You will Work collaboratively with key program managers, project managers and business analysts to manage the design and transition of new and existing IT services into the live production environment driving efficiencies and advising on process improvement. The incumbent will lead a team of IT Infrastructure professionals.

Who You Are
You have a detailed understanding of the end to end service management life cycle and experience in introducing new or transitioning existing services into a diverse production environment. You have the ability to translate customer and project delivery requirements into service specifications understanding resource, risk and budgetary requirements. You have highly developed planning skills and solid relationships building skills.

Our Minimum Requirement Are:
• Bachelor’s degree in relevant field with 8+ years of service management experience.
• Strong track record of delivery to time, cost and quality measurements.
• ITIL v3 certification or proven ITSM experience is required.
• Proven track record in a leadership role of achieving business objectives on a cross functional basis in a rapidly changing environment.
• Excellent operational, programming and presentation skills and strong interpersonal and negotiation skills.
• Working knowledge of service design principles

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.                 

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