1208358 Systems Engineer Manager - West

  • Location:
    San Francisco, California, US
  • Additional Location(s)
    Anywhere in US preferably West Coast
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
    Cloud and Data Center, Security
  • Job Id

Who You'll Work With


The SE Manager, Cloud Security at Cisco is part of an elite technical pre-sales team responsible for driving the success of our cloud-delivered security solutions.  The Cloud Security team is part of Cisco’s Global Security Sales Organization (GSSO) - GSSO is taking big steps to position Cisco as the #1 IT Security provider in the industry. In addition to having the right market conditions, capabilities, products and services, we need the right people to take us there.


This role is essential to the success and productivity of the entire Sales Engineering team. Responsibilities include leading a regional US based technical team. Due to our continued fast growth, you must have the ability to fulfill individual contributor responsibilities as well. Your primary objective will be to grow the Cloud Security business leading the team in support of the Sales organization, working directly with prospective customers and partners.


What You'll Do

You will be empowered to lead, plan, report and drive optimization for key staff and projects across the SE organization, as well as supporting the execution of cross-functional projects across the company. This role also assists Systems Engineering and Sales Operations leadership in maintaining the overall productivity and effectiveness of the business.

Ideal candidates must be highly accomplished and excel in cyber security, with skills in networking, cloud and mobile technology concepts.  You must be a self-starter, continuously act as an industry subject matter expert, and strive to help Cisco make customers for life.

This is a highly visible, and highly impactful role – You will have a compelling opportunity to impact the business and advance your career.

  • Create a sustainable, scalable line of business for Cloud Security whilst meeting or exceeding agreed sales targets.
  • Lead the team, managing individual contributors and overseeing the day-to-day operations of our SE group
  • Participate in technical sales calls to mentor other SEs, and contribute to creating sales and evaluation strategy at the account level.
  • Work with other management teams as part of x-functional initiatives to present emerging competitive threats, product direction, key technical issues, strategic Sales opportunities, ensuring future solutions meet customer requirements and address current in field obstacles.
  • Provide collaborative technical leadership and product expertise to the team as well as the larger sales organization
  • Assist with the successful preparation and transition of new customers into the Customer Success program.
  • Assign projects, accounts, and meetings to Systems Engineers as required, and resolve scheduling conflicts
  • Effectively interact with internal engineering teams to scope and provide solutions to complex technical issues for highly visible account opportunities.
  • Be responsible to support planning, tracking, and reporting for large-scale, complex SE projects.
  • Objective #1 is to exceed our sales targets.
  • Recruit, Train, Empower the team to achieve results. Build a strong team culture and strive for the highest levels of engagement and satisfaction among team members and customers.
  • Analyze and technically qualify sales opportunities, responding to bids/tenders
  • In depth product presentations, demonstrations and management of prospect evaluations.
  • Articulate the high-level benefits of the full Cisco Security architecture to our target audiences (typically senior security management up to CISO and CIO).
  • Partner with Sales management to develop strategies that will help the team to meet or exceed Sales targets for the region.
  • Construct best practices for presentations, demos, and Proof of Value exercises as well as overall win strategy.
  • Assist in the delivery of technical training modules to new Sales and SE representatives in your region, including on-going development of the the team.
  • A consultative sales approach and a genuine personal commitment to customer success.
  • Effective management of available resources to overcome challenges.
  • A commitment to timely customer communication and exceptional customer service.
  • An organized, strategic process-orientated approach to capitalize on the market opportunity.
  • A driven team player with comfort in multiple disciplines: Product Management, Technical Sales, Product Marketing.
  • Effective prioritizing and ability to work with remote, US-based sales management teams.
  • Strong communication skills, including the ability to present technical information, team and operational status to creative, technical, and senior management staff.

Who You Are

  • A consultative sales approach and a genuine personal commitment to customer success.
  • Successful quota achievement.
  • Degree in Computer Science/Information Systems or equivalent.
  • 8+ years in a comparable pre-sales position supporting the pre-sales cycle in Networking or Security solutions.
  • 3 years of technical leadership experience in a support or sales engineer, network operations support, or application engineering role.
  • Demonstrable experience leading hi-output dynamic teams and success driving company impacting projects.
  • Comprehensive understanding of networking technology – Windows networking, Active Directory, BIND, etc.
  • Love and passion for helping customers and delivering satisfaction even when faced with difficult customers.
  • 3 years of enterprise Pre-Sales experience working directly with network or cloud security products.
  • Demonstrable experience with scripting languages such as Python, and API frameworks such as REST / SOAP.
  • Prior experience of Cisco Security or other vendor Cloud Security solutions is advantageous.
  • Strong network security skills that would include hands-on experience with Checkpoint, Cisco, Juniper, Bluecoat along with other appropriate certifications (e.g. CISSP, CCSE, GCFW, JNCIS-SEC/JNCIP-ENT, GCIH etc).
  • Agile Scrum Certification: CSPO, CSM, or CSP | Project Management Certification: PMP
  • Advanced level network technology certifications (e.g. CCNP, CCIE, CCSP, JNCIE etc).



Why Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Your ideas and focus will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

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