1210578 - Business Operations Analyst

  • Location:
    San Jose, California, US
  • Additional Location(s)
    Raleigh, NC
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id

Who You'll Work With

Become part of Cisco Cloud Managed Services (CMS) Team. CMS simplifies the ongoing management of Cisco Advanced Technologies, enhances the business benefits, and significantly reduces Total Cost of Ownership (TCO) for our customers. We are a dedicated team that works together to anticipate, identify, and resolve issues faster, more accurately, less expensive, and with more visibility than customers can on their own. Business Operations Analyst

What You'll Do

Seeking highly motivated individuals to play a vital role in supporting our managed services business.   The Business Operations Analyst is a role that will drive key business metrics and financials in our Business Operations & Reporting team within the Cisco Cloud Managed Services organization. 

Who You Are

The analyst will have a key support role to the business operations team in the delivery & execution of operational & financial requirements. The position will interact with managers and analysts to provide key performance assessments, provide key business analytics, support business reviews, and facilitate decision-making efforts.  The analyst will require strong analytical capability with numbers and use that capability to be able to drive data-driven decisions.  The analyst responsibilities will include (but not limited to) the following:

- Providing analysis to improve & maintain productivity and profitability

- Supporting periodical reviews of the business up & down the management chain

- Collaborating with cross-functional teams to produce the regular reports (daily, weekly, monthly, and quarterly).  

- Compiling data from various sources into a single, consumable, data set
- Building executive dashboards to review organizational performance

- Identifying business trends, issues, challenges, and recommended actions

Desired Experience

- BA/BS degree with 5+ years related experience in business with management, finance or MIS focus. MBA/MS preferred

- Prior role as business operations, financial analyst, or business manager

- Strong mastery of Excel, Powerpoint, Business Objects, and other reporting tools. Experience with building dashboards with Tableau. Oracle Projects, databases, and other business reporting tools a plus.

- Must have experience in participating as a key member in a cross-functional team and/or international projects or programs of high complexity.

- Experience and understanding of a services organization, its processes, and its policies are a strong plus.  Including knowledge of back office systems to support the business.


Other Qualifications:

- Ability to be a team player in large projects

- Ability to influence best practices cross functionally

- Ability to take the lead in developing complex processes which not only affect immediate operations, but other functional areas

- Ability to think “outside the box” and be an instrument of change.



RTP or San Jose, CA (preferred)

Why Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

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