1213608 - Manager, Service Provider Cloud Orchestration Support

  • Location:
    Richardson, Texas, US
  • Additional Location(s)
    Research Triangle Park, NC
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1213608
New

What You'll Do

As Manager of the Service Provider Cloud Orchestration Support team, your team will be supporting various technologies for NFV solutions.  These solutions include core networking products:  ENFV, ECS, NFVI, NFVIS, NSO, VIM, VMS, VTS and WAE; open source code:  Open Stack, Mongo DB, Ansible, PaNDA, ODL, Splunk and VPP (for example); custom AS code and Third Party applications (i.e., Itential, Moog, Zenoss).   You are the escalation point for your customers, and are responsible for complete ownership of customer happiness with the service your team provides. You develop a team plan that supports the organization's goal and objectives.

Who You'll Work With

You will join some of the industry's brightest minds to work on today's most advanced Collaboration technologies in our Solutions Support organization. Technical Services at Cisco is a team of world-class experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.

Who You Are

Are you a dynamic people leader with a knack for building and developing high performing teams? Do you stay ahead of trends in technology and ensure that your team is well positioned to support the changing needs of the marketplace? Can you be a role model, exhibiting personal competencies of self-awareness, willingness to help others, self-motivation and social awareness? Do you build a work environment in which people are valued and rewarded for their accomplishments?

Minimum qualifications

Five (5) or more years of experience in a supervisory role (team lead or tech lead etc)

Eight (8) or more years in customer support roles

ITIL+, MBA, or other Cisco certification desired

Excellent communications oral and written communication skills.

Phenomenal interpersonal and teamwork skills.

Demonstrable ability to learn and adapt quickly. Strong customer focus and can do mentality.

You have executed resource skills matrices, addressing the team's workforce planning and skill requirements.

Promote and nurture a team spirit and culture built on open communication, collaboration, teamwork, trust and integrity.

Desired skills

Bachelor’s degree in Engineering, Computer Science or equivalent.

Deep understanding of tools, processes and procedures.

Identify, innovate and execute on opportunities to optimize the business.

Skills and experience dealing with high stress situations and quick changing circumstances

Independently make decisions quickly and work with peers in challenging situations.

Handling customer critical issues in a solutions-oriented manner.

Influencing a global network of stakeholders including Sales, Advanced Services and Business Units.

Leading team performance to goals, continuously evaluating and making adjustments as necessary.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. 

 

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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