1214835 Classified Network Services – FirePower Focal Engineer

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
  • Job Id

*** Must be a US Citizen and have the ability to obtain a U.S. Government Security Clearance***

What You'll Do

As part of the Classified Network Services (CNS) Focal Engineering team, you will work with an excellent team of Tier 2 and 3 Customer Support Engineers. The CNS Focal Engineering team supports specific customers in helping to resolve critical issues (P1/P2) in real time, monitor and assist on P3 issues in addition to some dedicated work.

Who You'll Work With

The CNS HTTS team provides second/third level technical support at security classification to the Federal and SLED customer base via phone, email, web and remote access for R/S, Security, Collaboration, Datacenter, wireless, Service Provider (both hardware and software) to Cisco customers, partners, account teams, and other engineers via phone/email/ consultation to independently solve problems & debug product problems. Classified Network Services in Public Sector provides our Federal, SLED and other customers operating within the regulatory space Cisco's leading edge technical support and services natively; thus transforming the way our customers meet their critical mission and business needs.

Who You Are

Minimum Qualifications

  • You have sole US Citizenship with the ability to obtain a clearance
  • You are a resolution leader, problem solving - troubleshooting methodology
  • Technology expertise - CCIE or equivalent experience
  • Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Mentoring
  • Introspective - understand own social style, strength, flaws and relation to others
  • Results Focus - ego suppression, objectivity
  • Great teammate focused on customer success

Desired Skills

  • We are looking for the following skill set: Unified Communications
  • BS in a technical field (CS/EE preferred)

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with rare personalities who aren't afraid to change the way the world works, lives, plays and learns. We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired strong performers. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We are Cisco.


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