1216420 - Customer Support Engineer Routing Protocols

  • Location:
    San Jose, California, US
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
  • Job Id

What You'll do

Cisco's Technical Advance Services (TAC) is a team of elite technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

We provide live technical support through multiple avenues, whenever and wherever customers need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.

Who You'll Work With

The TAC Routing protocol team works on complex issues with some of Cisco's top customers. Could you see yourself growing your skills in a dynamic, team oriented environment? You'd be joining some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

Our team is seeking a customer support engineer to work on complex and challenging issues related to IP Routing. It's an extraordinary opportunity to master the newest technology and products, while working with a technically diverse and supportive team.

Who You Are

  • You will provide 2nd/3rd level technical support for Routing Protocol technologies to Cisco customers, partners, account teams, and other TAC engineers.
  • Apply your analytical skills and technical knowledge to tackle product and network problems of moderate-high complexity.
  • You're happy to provide technology/product training and develop intellectual property material as required
  • You can act as focal point for large account network problem resolution.
  • You effectively utilize moderate to complex lab setups to recreate and solve problems
  • You will submit complete and correct bug reports in area of expertise.
  • Interacts across TAC teams and development teams at peer level.

Minimum Qualifications

  • Typically requires Bachelor's degree in a technical field or equivalent plus 4-5 years related experience.
  • CCNA or CCNP certification is a requirement or combo of certification and work experience.
  • You are a Routing/Switching guru having strong analytical and problem solving skills across Cisco platforms.
  • You should have at least 4-5 years of Networking industry experience and knowledge, products and protocols
  • You're proficient in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
  • You can resolve problems, figure out root cause, and deliver known solutions with a high level of customer satisfaction.
  • You have good verbal and written communication skills.

Desired Skills

  • CCIE Certification in Routing and Switching and./or Service Provider preferred

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
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