1217062 - Customer Support Engineer LAN-Switching

  • Location:
    San Jose, California, US
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

The Technical Services Organization at Cisco is a team of extraordinary technical specialists whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Technical Assistance Center (TAC) is aligned to multiple geographic regions that together form one global, borderless TAC. We are the first to be confronted by challenges and issues with new equipment and tools in the field. Revered by many as the "best networking school" in the world, roles in the TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none; and comes with the territory when you are keeping the world's networks humming!

Who You'll Work With

Our Enterprise Switching Team provides third level technical support for Catalyst Switching products to Cisco customers, partners and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Switching products and partner with all distributed elements of engineering and the service chain. Successful Engineers demonstrate an aptitude and appetite for learning complex network technologies in a dynamic and exciting environment.

Who You Are

  • You'll provide level 3 technical support for Cisco Catalyst Switching products.
  • You have the ability to analyze, configure and troubleshoot layer-2 / layer-3 enterprise switched networks.
  • You can build moderate-to-complex lab setups to duplicate and tackle customer problems.
  • You love developing and delivering technical trainings to global delivery partners as well as other TAC teams.
  • You take ownership of working with software engineers to improve product quality by filing software defects and testing fixes.

Minimum Qualifications

  • You've achieved a bachelor's Degree or 4+ years related experience.
  • You have working knowledge of layer 2 / layer 3 protocols and technologies including: Spanning Tree, DHCP, Multicast, QoS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN
  • You've been a trusted resource for troubleshooting network or application performance issues.
  • Your verbal and written communication skills allow you to communicate for success

Desired Skills

  • You've spent time on Software scripting (Python, Perl, JavaScript)
  • You have hands-on experience with Cisco Catalyst Switches (6800, 6500, C4500, C3850/3650)
  • Cisco Express Forwarding (CEF)
  • Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Wireshark, Ixia, Spirent, and Colasoft)
  • Customer Support experience is preferred
  • Cisco Certifications: CCIE, CCNP
Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco 

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