1217802 - Customer Support Engineer - IOS/XR

  • Location:
    Richardson, Texas, US
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

IOS-XR is one of the most growing new technologies. The High Touch Technical Services team provides second/third level technical support on a worldwide basis for IOS-XR Operating systems and routers (ASR9000, CRS, NCS6000 to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems).

Who You’ll Work With

Technical Services is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance Center (TAC) is aligned to the GTC's three geographic regions; together, they form one global, borderless TAC. 

Role & Responsibilities

A Carrier Services Technical Support Engineer is part of a highly skilled team in a cutting edge technology supporting IOS-XR Operating system and routers (ASR9000, CRS, NCS6000). This role will be located at our Richardson, Texas campus.
You’ll provide second/third level technical support on a worldwide basis via phone, email, web and remote access for XR products such as CRS-1 & CRS-3, ASR9000. You have a working knowledge of Networking industry, products and protocols.
 Your crisis management skills and ability to handle critical customer issues/problems are second to none. You strive to be an IOS-XR Technical Support Engineer that would be driving projects within the business unit and to be part of several engineering and Technical Content Delivery activities. You will work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

Minimum Qualifications

  • You have 2+ Years of support related experience
  • You have 4+ years’ experience working in at least TWO of the following SP-focused technologies: Routing Protocols, IPv4 and IPv6, MPLS, Quality of Service, L2VPN
  • Your communication skills, both oral and written are top notch

Desired Skills

  • BS in a technical field (CS/EE preferred)or equivalent)
  • Experience or Certifications in one or more of the following is preferred: CCNA, CCNP, CCIE 

About Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

Routing Protocols, IPv4 , IPv6, MPLS, Quality of Service, L2VPN, Switching, XR, IOS-XR. CRS-1, CRS-3, ASR9000

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