1218069 - Service Delivery Executive

  • Location:
    Charlotte, North Carolina, US
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

In this key executive level role, you will transform our customer engagements with by advising and collaborating on network and IT outcomes. You will be accountable for ensuring delivery excellence and customer growth through your ability to develop a trusted advisor relationship with senior and C-level clients.

GES South Enterprise AS Delivery is seeking a consultative and motivated Services Delivery Executive to inspire a diverse, multi-functional team to achieve delivery excellence and profitable revenue growth in our Services organization.

You will also develop consulting service and client delivery staff including providing direction and support on client deliverables, providing quality assurance, and coaching and mentoring on communication and client interaction. In this role, you are willing to travel 50% of the time to support client engagements and client business development activities.

Essential Job Responsibilities Include:

  • Client Relationships - Lead the global service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities
  • Influence customer level services strategy, in conjunction with customer sales leadership
  • Successfully partner with customer sales leadership and key Cisco stakeholders to execute 1-3 year integrated account plan
  • Establish and maintain customer executive relationships - senior-most decision makers within the business
  • Business Development - Drive revenue growth through new addressable markets
  • Services Portfolio: Translating customer needs into Services Solutions,
  • Assure customer outcomes across lifecycle of Plan/Build/Manage
  • Accountable for customer level profitability (P&L) - new revenue opportunities, revenue recognition, efficiencies, productivity, and customer projects.
  • Be responsible for the overall Cisco Services Delivery Experience
  • Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery.
  • Measure relevant key performance indicators.
  • Implement industry leading practices (e.g. ITIL Incident Management) around service delivery
  • People leadership - Set a vision, strategy and execution plan for team members
  • Develop leadership and general management skills within teams to enable seamless succession planning, personnel development, and continued evolution around delivery quality. Build future client leaders within and outside of delivery teams
  • Build and manage global direct and matrix teams for customer execution
  • Successfully engage and run partner capabilities and resources as part of the customer experience

Who You'll Work With

Working with top notch executive and IT talent in our Global Enterprise Segment, you will partner with Cisco’s brightest talent in services, sales, operations and engineering working on the innovative solutions Cisco is taking to market for customers who are redefining the Finance segment.

Who You Are

You are an Executive Services General Manager with Financial vertical industry experience -- preferably 15-20 years. You have experience in a global vertical industry role developing strategic opportunities; contributing to the global vertical practice and interacting with similar colleagues in other theaters around the globe through engagement participation and knowledge sharing.

You are a self-starter who has always wanted to be in the middle of ensuring customers are adopting and receiving the best value for the Services they have purchased, and when you see challenges, you naturally find opportunities to help a customer enhance and grow their business through new services solutions. You like to stretch your capabilities and positively disrupt the environment you are in. You have a keen ability to communicate the strategic value Cisco Services bring to our customers, and can share that at all customer levels and with our sales organization. Translating between customer requirements and services opportunities is a natural communication style.

Additional Skills Required:

  • Knowledge of current industry issues and experience with developing solutions that drive business impact and include technology enablement and competition.
  • Cross-Functional Collaboration. Leverages resources across Cisco, partners, consultants and the customer to drive success
  • Executive Relationship Management & Presence. Achieving results in a fast-changing environment, through influence and communication at the most senior levels in an organization
  • Relationship Management. Demonstrated focus on building and managing key customer and Cisco relationships to help drive greater customer intimacy and business alignment.
  • Business and Financial Acumen. Knowledge, insight and understanding of business concepts, tools and processes for making sound decisions. Strong P&L Management
  • Operational Excellence. Achieving Operational Excellence in service delivery execution and management of account level profitability. Ability to lead multiple projects and senior partners concurrently. Experience deploying consulting methodology and project management.
  • Innovation. Keep innovative thought processes and ideas in the forefront of service delivery execution and service solutions

Minimum Requirements:

  • Requires BA/BS or equivalent plus 15-25 years related experience. MBA preferred.
  • Prior consulting or solutions experience.
  • Expertise in Financial/Banking vertical
  • Prior experience in sales or business development

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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