1218110 - Engineer Technical Support-Network Security Solution

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    Richardson, TX
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
    Networking, Security
  • Job Id
What You'll Do
Cisco Security Solutions provides full lifecycle services for Cisco’s top customers through delivery of advisory, integration, and managed services. Complementing the strongest portfolio of security products Cisco is in a unique position to deliver security outcomes for its customers. As a global business unit Cisco Security Services seeks to solve the most critical challenges of our customers throughout the world through high value services throughout their security journey.

Who You'll Work With
The Cisco Technical Services group provides world-class support for customers around the globe. Your opportunity to impact the networks and systems that surround us all are limitless and highly impactful. Opportunities for career growth at Cisco will be bold, as we realize our vision to become the #1 IT Company in the world. Make an impact with us! 

The Cisco Network Security Solution Support team is a dynamic group of technologists passionate about a wide variety of subjects. We love sharing our knowledge and not a day goes by where we do not learn something new from our peers. Our culture thrives on collaboration and teamwork. This small but growing team supports a diverse range of innovative security products both Cisco and select partner technologies giving customers a personal single point of contact for security product issues. Our customers bring us new and exciting challenges and we drive these cases to resolution with our passion to provide our customers with not just an answer but, the best answer, as fast as possible across many technologies.

Who You Are

• You provide technical support for Firewall, FirePower, AAA, and/or VPN security products to Cisco customers, partners, account teams, and other internal technical support teams.
• You can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution.
• Utilize moderate to complex lab setups to recreate and solve problems.
• Submit complete and correct defect reports with collaboration and supervision.
• Work with minimal supervision and exercise discernment within defined procedures to figure out appropriate action.

Minimum Qualifications

• You possess a fundamental working knowledge of the networking industry, products and protocols.
• Some level of experience is preferred in at least one (two preferred) of the above mentioned Security disciplines.
• Working with customers, you can calmly handle critical network problems and can describe complex topics in a way that is appropriate to the expertise of the customer.
• You have strong technical, analytical and troubleshooting skills and be able to resolve the root cause of network problems.
• Review customer data in the form of network topologies, and crash, log, or other device files for anomalies.
• You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
• You are able to effectively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers.
• Typically requires BS in CS or EE or equivalent plus 4 to 7 years related experience.
• A current Cisco Certification is required, CCIE preferred.

Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Apply on the Company Site
Powered ByLogo