1218352 - Service Transition Project Manager

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    Austin, Texas, US
  • Area of Interest
    Project or Program Management
  • Job Type
  • Technology Interest
    Internet of Everything
  • Job Id

Who You'll Work With

Cisco Managed Services (CMS) provides customers with assurance that the IT platform is in good hands while they focus on opportunities and challenges resulting from the accelerating pace of technology evolution. CMS offers accelerated agility, higher Return on Investment (ROI) and risk mitigation through a choice of delivery & consumption options designed to meet varying needs, budgets and environments.

CMS Vision is to empower customer choice in the consumption of Cisco Technology and Services, helping Cisco become the #1 IT Company.

Our Regional Centers will partner with field teams in sales, business development, Advanced Services, and Technical Services to ensure a One Cisco customer alignment from opportunity development through engagement execution. The Regional Leaders will build out local capabilities and leverage global operations to drive business growth and deliver world-class services that our Cisco customers and partners have come to expect.

What You'll Do

As a Project Manager for the Americas Service Transition team, in the CMS Regional Centre in RTP, NC or Austin, TX, your roles and responsibilities will be to:

·       Develop good understanding of the CMS Service and Delivery

·       Create and maintain Service Transition Project Plans and execute in a dynamic environment

·       Communicate and Track project status through regular meetings and sync ups with stakeholders

·       Establish good working relationship with stakeholders across different Cisco/ CMS functions namely Sales, Business Development and Service Operations

·       Collaborate with experienced technical staff

·       Report to senior management on project status on a weekly basis

·       Participate in customer workshops and conduct kick-off meetings for Service Transition

·       Take responsibility and drive multiple projects (up to 4)

Who You Are

Minimum Qualifications, Skills, Experience, Certifications:

·       Bachelor’s degree in Information Technology/ Telecommunications. University degree in other fields/ specializations will be considered, if the candidate has relevant experience

·       6-8 years in the IT Industry, and minimum 3 years relevant experience as a Project Manager implementing IT infrastructure projects

·       Customer facing experience in a multi-national/ multi-cultural environment

·       Experience working with cross functional stakeholders

·       PMP/ Prince 2 Practitioner Certified. Candidates with foundation level certifications will be considered if they can demonstrate experience in implementing IT infrastructure projects.

·       ITIL Foundation knowledge, certification is a plus.

·       Solid English communications, both written and oral are a necessity. Proficiency in additional languages is a plus.

Why Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

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