1219002 - Technical Services Product Manager

  • Location:
    San Jose, California, US
  • Additional Location(s)
    RTP, Richardson or Austin, Texas
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id

What You'll Do

It's an exciting time to work at Cisco and, in particular, within Cisco Services! Every single day we connect people to the network and make it come to life. Our networking technology & cutting edge Services portfolio has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. Cisco Technical Services, the industry leader and a 10+ billion dollar business for Cisco, is hiring product managers for the digital world.

Who You’ll Work With

The Technical Services Product Management team defines the Services portfolio and offerings that Cisco customers depend on every day around the world including Product, Software, Solutions Support and Technical Services Advantage offers for both Enterprise and Service Provider Segments. We expect our future product managers to act as the CEO of their portfolio and possess or build capabilities in six key areas:

Who You Are

As a 21st Century Product Manager in the Services organization, you will focus on: 

Customer Experience Grounding: Ability to design customer centric experiences throughout the customer experience journey and apply design thinking

Market Assessment & Orientation: Ability to develop deep understanding of market trends, partner eco-systems & competitive strategies

Business Acumen: Ability to drive business strategy, got to market approach, monetization/pricing models, tracking key performance indicators and standard financial metrics 

Technical Skills: Ability to go deep on technology trends, architectural questions, roadmap / portfolio planning and understanding the services development lifecycle

Soft Skills (EQ): Ability to lead teams, communicate w diverse groups, negotiate and influence change across the organization

Enablement: Enable & promote innovation through talented teams and individuals, test & learn culture, and innovation oriented best practices

The Technical Services Product Management Team (TSPM) is transforming our portfolio. We are focused on high value services, software, new monetization models, customer digital experience and our partner strategy. You will accelerate customer and partner success through innovation. Our award-winning portfolio of professional, technical and managed services brings to bear the intelligence and the networking expertise that Cisco and our partners have accumulated from successfully supporting the most high-demand and complicated network and IT infrastructures in the world. This role will become part of our team that defines the cutting edge portfolio for the services Cisco customers depend on every single day around the world.

Minimum Requirements

  • INTRINSIC DRIVE! You are self-directed and possess a bias for action 
  • You are a lifetime learner & embrace the idea of challenging yourself consistently
  • 5 years’ experience in a technology vertical in a product management, strategic or analytical role with a  similarly focused degree
  • Strong understanding of services, software & monetization models

About Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco.

Cisco is also always looking to identify talented people! If you’re reading this posting and want a position within the next 30 – 45 days then we may not have an open job right now; however it is highly likely we will in the very near future. If your experience meets the criteria above and you're interested in exploring opportunities in this exciting group within Cisco, please submit your details and CV or resume against this requisition so that we can review. If there is a potential match, a Cisco representative will contact you directly. 

We currently have a number of roles posted on Cisco Career Connection, https://jobs.cisco.com/ and more are posting weekly. You can even set up a job agent to notify you when roles matching your interests and requirements are posted.


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