1220168 Contact Center Architect

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking
  • Job Id
    1220168
New
What You'll Do

Cisco Managed Services is seeking a Contact Center expert to support our global Contact Center as a Service model.


Who You Are

Responsibilities:
  • Ability to work independently to turn contact center enterprise business requirements into technical solutions
    Collaborate with the sales and product teams to influence architecture evolution.
  • Develop High and low-level design and bill-of-materials for new designs.
  • Able to relay technical information to both technical and executive personnel.
  • Provide support across multiple functions.
  • Provide support to engineering and operations teams for complex design integrations.
  • Deliver training to operations teams.
  • Conduct technical interviews.
Technical Skills:
  • Cisco Unified Contact Center Enterprise (UCCE)
  • Cisco Voice Portal (CVP)
  • Cisco Unified Intelligent Contact Management (ICM)
  • Cisco VXML Gateways
  • NICE Call Recording
  • IEX Workforce Management
  • Cisco IP Dialer
  • Nuance ASR
  • eGain VIM
  • Knowledge of call signaling protocols (CTI/JTAPI, SIP)
  • Cisco Unified Communications (UCM) knowledge also desirable.
  • ICM and CVP Scripting.

Requirements:
  • 7+ years of experience with Cisco Contact Center solutions.
  • BS or MS degree required.
  • CCIE Voice/Collaboration, CCDE, or equivalent advanced certification strongly desired.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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