1220642 Global Account Manager

  • Location:
    Houston, Texas, US
  • Area of Interest
    Sales - Product
  • Job Type
  • Technology Interest
    Internet of Everything, Networking
  • Job Id

The Business Entity / Operation

Country Global Enterprise Model (CGEM)


The Team

The mission of the Country Global Enterprise Model (CGEM) is to define the next-generation coverage model for Cisco’s Global Enterprise Customers. It’s charted to provide a globally consistent customer experience and lead the transformation to grow Cisco revenue and profit in a sustainable way. The CGEM Netherlands Operation is in charge for 3 of our top Global Enterprise Customers from across various industries with their Headquarters based in the Netherlands.


What You Will Do:

CGEM – Global Account Manager for Royal Dutch Shell Americas , based out of Houston

The Global Account Manager –  acts as a key member of the Shell Account Team.

The GAM HQ is a customer-facing sales professional who drives the overall success of Cisco (across the whole product, services and solution portfolio) at Royal Dutch Shell on a global level, including orchestration and frequent interaction with the team members that are distributed across the globe, management and execution of account plan activities, generation of a balanced and healthy opportunity pipeline, forecasting and closing of profitable deals as well as to make sure to achieve the highest customer satisfaction.

The GAM HQ is expected to engage with the client and partners that support the client on various management levels to understand customer’s strategy, customer’s needs, and their business requirements so as to recommend appropriate solutions in order to help the customer to drive the business (outcome) forward.


In This Job You Will:


  • Proactively engage with the customer and partners (across all levels, including senior management) to sustain and build deep relationships and to become a trusted advisor.
  • Identify customer business issues, challenges, pain points, care-abouts by which Cisco can improve, enhance or optimize.
  • Develop a pipeline of opportunities.
  • Communicate issues and solutions to executives in a way, which is thought to provoke, insightful and considered a burning platform.
  • Present comprehensive transformational business cases (including a customer problem and  / or challenge) describing how Cisco’s solutions align with the customer’s strategy and outcome and demonstrate the value of the proposed solution.
  • Support negotiations of the terms of global deal discounts and frameworks.
  • Work and plan to achieve forecast / goal.
  • Forecasting accurately on a weekly, monthly, and quarterly schedule.
  • Gather market and industry information.


Who You Will Work With ?


You will work closely with an international team based out of APAC , EMEAR and Americas , interacting , teaming learning and developing on a continuous bases.

As part of Cisco CGEM Organization and as a member of the Shell Account Team, it will be necessary to be a team-player and understand to work cross-functional on a global level. This includes, but is not limited to Services Sales, Architecture Sales, Operations, Delivery, Legal, Partners etc.. This will ensure an alignment with the global account strategy and a consistent implementation.  



Who You Are ?


  • A true team player that is willing to go the extra mile for customer, partners and the team
  • At least 10 years of experience in sales account management
  • Understanding of consultative selling and business outcome led delivery approach
  • Fluent in English and willing to travel on a global basis
  • Experience in creating stakeholder interlocks and also communicating analysis and business outcomes in a concise and precise way
  • Ability to coordinate multiply related initiatives effectively by leading and leveraging cross functional team and resources.
  • Ability to influence decisions related to Cisco technologies / solutions across customers IT and Lines of business
  • Detailed understanding of all back-office systems leveraged in support of the business, partnering with senior management to establish operational objectives and assignments
  • Knowledge of Cisco product, services and solutions offerings, software portfolio, data & analytics, security and industry trends (e.g. Cloud)
  • Ability to prepare Strategic Business Planning, Business & Financial Acumen and strong negotiation skills, presentation skills


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

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