1221287 - Product Manager, Technical Services

  • Location:
    San Jose, California, US
  • Additional Location(s)
    Austin or Richardson, Texas / RTP
  • Area of Interest
    Project or Program Management
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

Do you have INTRINSIC DRIVE and a real passion for Product Management? Then you should know, it's an exciting time to work at Cisco and, in particular, within Cisco Services. We connect people to the network and make it come to life. Our networking technology & state of the art Services portfolio has not only revolutionized the way people do things, but who they are. People are more informed, efficient, and involved. Cisco Technical Services, the industry leader and a 10+ billion dollar business for Cisco, is seeking a Product Manager.

Our Technical Services Product Management team defines Ciscos Services portfolio and offerings which our customers depend on every single day. These include Product, Software, Solutions Support, Technical Services and Advantage offers for both Enterprise and Service Provider Segments. We hold our product managers accountable to act as the CEO of their portfolio and process by building capabilities in six key areas:

  • Customer Experience Grounding: Ability to design customer centric experiences throughout the customer experience journey and apply design thinking
  • Market Assessment & Orientation: Ability to develop deep understanding of market trends, partner eco-systems & competitive strategies
  • Business Insight: Ability to drive business strategy, go to market approach, monetization / pricing models, tracking key performance indicators and standard financial metrics
  • Technical Skills: Ability to go deep on technology trends, architectural questions, roadmap / portfolio planning and understanding the services development lifecycle
  • Soft Skills (EQ): Ability to lead teams, communicate w diverse groups, negotiate and inspire change across the organization
  • Enablement: Enable & promote innovation through talented teams and individuals, test & learn culture, and innovation oriented standard methodologies

Who You'll Work With

Our Product Management team is transforming our services portfolio. We're passionate about high value services, software, new monetization models, customer digital experience and our partner strategy. You will accelerate customer and partner success through innovation. Our award-winning portfolio of professional, technical and managed services brings to bear the intelligence and the networking expertise that Cisco and our partners have accumulated from successfully supporting the most high-demand and complicated network and IT infrastructures in the world. This role you will become part of our team defining a state of the art portfolio for our global customers.

Who You Are

  • You have INTRINSIC DRIVE! And are self-directed possessing a bias for action
  • You are a lifetime learner & embrace the idea of challenging yourself consistently
  • You've achieved 8 years’ experience in a technology vertical in a product management, strategic or analytical role with a similarly focused degree
  • You possess a solid understanding of services, software & monetization models and have translated that into measurable business outcomes
  • You have a passion for improving customer experience

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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