1222219 - Customer Support Engineer - Video

  • Location:
    Richardson, Texas, US
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

The Business Entity

The Cisco Technical Services group provides world-class support for customers around the globe. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!

The Team

If you’re a technical support professional with the desire to support Cisco’s latest cloud technology deployments, then this is the team to for you. You will have the opportunity to impact our customer’s most important business outcomes while influencing Cisco’s success as a leading cloud services solution provider.

Role & Responsibilities

You will be responsible for solving challenging, leading edge broadcast quality video solutions for our customers across the globe.

● Collaborating across boundaries to get the job done.

● Advocating on our customer’s behalf to ensure the right resources are available to solve problems.

● Utilizing Cisco’s technical services labs to recreate and resolve our customer’s issues

● Become a team expert high quality always available video technologies

● Provide the highest quality tier top tier technical support for our customers.

Minimum Qualifications

● Expert troubleshooting in a complex service provider environment

● In depth hands on on linux/unix skills

● Virtualization technologies such as VMWare, KVM and Openstack

● Extensive software support experience in a virtualized environment

● Remote technical support utilizing voice, chat and web conferencing tools

● Scripting/automation tools such as Python, Expect or Perl

Multicast video

Desired Skills

● Routing, Switching and related IP protocols such as VPN and VLANs

● Network management tools

● SDI, MPEG, Satellite and related broadcast video technologies

● Software Defined Networking or similar Network Function Virtualization

● Data Center fundamentals such as Servers, SAN and data center switching

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