1223739 - Customer Engagement Manager

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    South US
  • Area of Interest
    Professional Services
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1223739
New

What you will do:

The Customer Engagement Manager of the Data Center Lifecycle Program is one of 4 main track leads that are responsible for driving a strategic refresh program for one the largest Financial Institutions in the US. In this account, you will be able to help this customer transform their environment to meet their objectives.

In this senior level role, you will lead this work stream and be responsible for all network refresh activities within the customers Data Centers in the US. This will include:

  • Developing the plans, driving the implementation, and coordinating multi-functional and strategic programs with high level of business and/or technical complexity and risk.
  • Leads key aspects of a program. Defines program requirements, resource needs, assigns responsibilities, monitors and summarizes progress of programs against roadmap.
  • Identifies, manages and monitors risk identified for programs, implementation and systems. Applies problem-solving techniques to all levels of risks: residual, primary and secondary.
  • Responsible for balancing stakeholder interests across risk assessment, response, planning and corrective action. Includes conducting response audits and risk reviews.
  • Understand customer/partner needs and develop effective working relationships.
  • Consult, communicate and manage expectations with executive management and cross-functional stakeholders on an ongoing basis to ensure strategic alignment of program goals and value.
  • Ability to escalate to the correct contact so they are informed and aware any situations. Also, have the ability to resolve problems that might be out of process.
  • Leading the team through Root Cause Analysis (RCA) and preventative actions.

Who you’ll work with:

In this highly visible role you will work very closely with Senior Customer Stakeholders, Team Leads of other Work streams, other Advanced Services Engineers, Partners, and the Account Team.

Who You Are:

You are a high performing creative and inventive thinker who thrives a dynamic customer centric role that require collaborative efforts from multi-functional teams to drive efficient and sustainable solutions.

Our minimum requirements are as follows:

  • Solid background in IT solution delivery and leading matrixed teams.
  • 10+ years’ experience managing implementation programs, preferably with intra-departmental, multi-functional and global focus
  • Strong Management presence, presentation, meeting facilitation and communications skills
  • High threshold for working in undefined frameworks, with ability to structure work and lead teams

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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