1223904 - Service Delivery Director

  • Location:
    Atlanta, Georgia, US
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

In this key executive level role, you will transform our customer engagements by advising and collaborating on network and IT outcomes. You will be accountable for ensuring delivery excellence and customer growth through your ability to develop a trusted advisor relationship with senior and C-level clients.

GES South Enterprise Advanced Services Delivery is seeking a consultative and motivated Services Delivery Director to inspire a diverse, cross-functional team to achieve delivery excellence and profitable revenue growth in our Services organization.  You will also develop delivery staff including providing direction and support on client deliverables, quality assurance, and mentoring on communication and client interaction. In this role, you are willing to travel ~25% of the time to support client engagements and client business development activities.

Essential Job Responsibilities Include:

  • Client Relationships - Lead the global service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities
  • Establish and maintain customer executive relationships - senior-most decision makers within the business
  • Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery.
  • Influence customer level services strategy, in conjunction with customer sales leadership
  • Successfully partner with sales leadership and key Cisco stakeholders to execute 1-3 year integrated account plan
  • Business Development - Drive revenue growth through new addressable markets
  • Services Portfolio: Translating customer needs into Services Solutions,
  • Accountable for customer level profitability (P&L) - new revenue opportunities, revenue recognition, efficiencies, productivity, and customer projects.
  • Implement industry leading practices (e.g. ITIL Incident Management) around service delivery
  • Develop leadership and general management skills within teams to enable seamless succession planning, personnel development, and continued evolution around delivery quality. Build future client leaders within and outside of delivery teams
  • Build and lead global direct and matrix teams for customer execution
  • Successfully engage and manage partner capabilities and resources as part of the customer experience

Who You'll Work With

Working with top-notch executive and IT talent in our Global Enterprise Segment, you will partner with Cisco’s brightest talent in services, sales, operations and engineering.

Who You Are

You are an Executive Services General Manager with retail vertical industry experience -- preferably 15-20 years. You are a self-starter who enjoys being in the middle of ensuring customers are adopting and receiving the best value for the Services they have purchased, and when you see challenges, you naturally find opportunities to help a customer enhance and grow their business through new services solutions. You have a keen ability to communicate the strategic value Cisco Services bring to our customers, and can share that at all customer levels and with our sales organization.

Additional Skills Required:

  • Cross-Functional Collaboration. Leverages resources across Cisco, partners, consultants and the customer to drive success
  • Executive Relationship Management & Presence. Achieving results in a fast-changing environment, through influence and communication at the most senior levels in an organization
  • Business and Financial Acumen. Knowledge, insight and understanding of business concepts, tools and processes for making sound decisions. Strong P&L Management
  • Operational Excellence. Achieving Operational Excellence in service delivery execution and management of account level profitability. Ability to manage multiple projects and senior partners concurrently. Experience deploying consulting methodology and project management.
  • Innovation. Keep innovative thought processes and ideas in the forefront of service delivery execution and service solutions

Minimum Requirements:

  • Requires BA/BS or equivalent plus 15-25 years related delivery experience. MBA preferred.
  • Prior consulting or solutions experience.
  • Prior experience in sales or business development

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!  #WeAreCisco

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