1224235 - Business Operations Manager/Chief of Staff

  • Location:
    San Jose, California, US
  • Additional Location(s)
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

Chief of Staff - Services Offer & Platform Development

The Chief of Staff will support the Services Engineering Leader in the strategy, vision and execution of the Engineering Development organization to deliver world-class software and platforms that enable co-creation of value for Cisco, Services, and our customers. You will play a key role in helping the organization focus on and achieve its most important strategic goals in coming years.

In this role you will think strategically and drive a strong agenda of accountability, execution and delivery. You will partner with the Services Engineering Leadership Team to align and execute against the Service's vision, strategy and strategic promises. Culture is the foundation for this organization. You will be a strong advocate and work relentlessly to ensure the cultural principles of the organization are practiced – a passionate role model that cares about people.

You will work as a trusted advisor to the global engineering leadership team, extensively collaborate with product management, business stakeholders, internal operations and several cross functional teams (Finance, HR, IT,…). You will demonstrate strong executive presence in representing the engineering organization and effortlessly navigate from strategy to tactical issues.

·       Lead / facilitate the process of developing and publishing organizational vision and strategy aligned to Services BEs

·       Create and track strategy execution roadmap. Assess strategy by proactively researching emerging macro-economic services technology trends and bringing analytical insight from diverse forecasts related to company financials, business metrics, etc.

·       Lead / facilitate the organizational governance of success metrics tracking, accountability and progress reviews across FY initiative investments and ongoing organizational work

·       Accountable financial management, tracking, and progress reviews of both functional and investment budgets

·       Design, create and operate annual and long-range people strategy including workforce planning, training, talent programs, and employee engagement. Monitor workforce demographics, current and future workforce outlook on structure and mobility. Vendor management.

·       Provide effective counsel on complex organizational matters, as well as demonstrated projects. Assist leader in facilitating effective decision-making.

·       Responsible for organizational communications. Build and maintain a library of “story boards” for organizational use. Create content and prep for executive presentations, internal and external. Drive leadership demeanor and messaging across leadership team.

·       Coordinate execution of key strategic initiatives. Drive process improvement and process simplification wherever possible.

·       Own organizational change management activities.

·       Administrative leadership and facilitation of back office duties such as staff meetings, all manager meetings, all org meetings, strategic off-sites, and planning sessions. Create and manage the organizational calendar of meetings, events and check-points. Manage compliance of actions and drive to closure.

·       Attend strategic meetings on behalf of Services Engineering Leader

Who You'll Work With

Cisco Services’ SSO organization (Software, Systems and Operations) Quality team delivers customer-centric quality and reliability solutions for Cisco’s services products. We're committed to deliver customer value and outcomes that drive profitable growth for services.

Who You Are

·       Trusted advisor to the Services Engineering Leadership team and senior management

·       Understand the Cisco Services business model, outcome and service delivery capabilities

·       Strong business partnerships across organization, within organization, and with peer teams

Skills and Experience

·       10 years experience (5+ years executive level experience preferred)

·       Management experience with a good understand of services delivery portfolio

·       Engineering background a plus

·       Entrepreneurial and efficient with limited resources

·       Strong communicator. Confident in managing up/down/laterally.

·       Ability to dive into most any area of the business or product

·       Good sounding board for others in the company—provide open, honest feedback

·       Help team understand where you can be useful for them versus a roadblock

·       Impeccable managerial and interpersonal skills

·       Proven track record of effectively interacting with senior management

·       Ability to work strategically and collaboratively across departments

·       Effective, versatile and action-oriented

·       Strong cultural values, and ability to drive results through commitment, perseverance, and having fun

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. 
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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