1226208- Customer Support/Network Consulting Engineer- VTIP (Veteran Talent Incubation Program)

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id
Cisco Services Engineer- VTIP (Veteran Talent Incubation Program)

Cisco is a member of the Veterans Jobs Mission - over 200 companies hiring 1,000,000 veterans by 2020! Cisco is recruiting veterans.

Apply now!

What You'll Do:

As a participant in the Veteran Talent Incubation Program (VTIP), you will be given the opportunity to receive industry training, study for and complete your CCNA certification, gain access to hands-on training, and be mentored by some of the industry's brightest minds who will help challenge and develop your skills.

At the end of the incubation period, you will be assessed for the opportunity for full-time employment as a Customer Support Engineer (CSE) or Network Consulting Engineer (NCE). Based on the business need, your skill set, and preference, you will take one of the following routes:
* Network Consulting Engineer - Develop complex designs, implement Cisco leading edge technologies worldwide and provide optimization services to the largest networks and customers in the world
* Customer Support Engineer - Be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues

Who You'll Work With:

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll work with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged.

Who You Are:

Our minimum requirements for this role:
* Military personnel that will be released from their active duty commitment prior to January 28th, 2019 from Camp Lejeune, Ft. Bragg, New River, or a Veteran located in the Raleigh, NC area.
* Strong analytical and problem solving skills with ability to fix technical problems
* Ability to multi-task, self-start, work in a fast-paced team environment and work independently
* Passionate about networking, information technology or computer science
* Resilience and ability to resolve complex technical problems, multitask, and be dedicated to customer success
* Innate crisis management skills and ability to handle critical customer issues/problems
* Experience interacting with customer or in a client facing role
* Excellent verbal and written interpersonal skills

Desired Skills:
* Knowledge of networking technologies
* Communications or Technical Background
* Completion of college-level IT/networking courses/additional technical certs/Network Training

Additional Location(s) or Information:

This position is available to military personnel that will have completed their active duty commitment and are able to start full-time employment by January 28th, 2019.

* The incubation period of this program, July 2018-January 2019 will be remote/self-study. If a full-time offer is awarded, the role could be based in Raleigh, NC,  Herndon, VA or Richardson, TX.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

* We connect everything - people, process, data and things - and we use those connections to change our world for the better.

* We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

* We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

We currently have a number of roles posted on Cisco Career Connection and more are posting weekly. You can even set up a job agent to notify you when roles matching your interests / requirements are posted. Cisco is also always looking to identify talented people! If you are reading this posting then we may not have an open job right now, however it is highly likely we will in the very near future. If you meet some of the criteria above and are interested in exploring opportunities in this exciting new group within Cisco, please submit your details and CV or resume against this requisition so that we can review. If there is a potential match, a Cisco representative will contact you directly.

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