1226305 - Customer Support Engineer, Data Center Switching

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    Richardson, Tx
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking
  • Job Id
    1226305
New

Cisco's Technical Services is team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Cisco TAC provides live technical support through multiple channels, whenever and wherever you need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.

 

Who You'll Work With

The HTTS Data Center Switching team works on complex, challenging issues with some of Cisco's top customers. It's a great opportunity to master the latest technology and products, while working with a technically diverse and supportive team. Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.
 

Who You Are

  • You can provide 2nd/3rd level consultation to debug broad, complex unique network topologies with mixed media protocols to Cisco customers.
  • You enjoy working on complex problems where analysis of situations requires in-depth evaluation of factors.
  • You get passionate about providing systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners.
  • You enjoy providing mentor-ship to less experienced engineers.
  • You can be a focal point for high impact, large account problem resolution.
  • You would be acting as a technical authority, you will provide support to the US/Canada and on a worldwide basis.
  • You can determine methods and procedures on new assignments.
  • You collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
  • You effectively utilize moderate to complex lab setups to recreate and solve problems.
  • You will submit complete and correct bug reports in area of expertise.
  • Interacts across TAC teams and development teams at peer level.
 

Minimum Qualifications

  • Typically requires Bachelor's degree in a technical field or equivalent plus 4-6 years related Data Center related experience.
  • CCNP or Written-CCIE certification is a requirement or combo of certification and work experience.
  • Data Switching guru - You have strong analytical and troubleshooting skills across Cisco platforms.
  • In-depth knowledge of the following areas: Data Center Networking and Data Center Products.
  • You should have at least 4-5 years of Networking industry experience and knowledge of products and protocols
  • Proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
  • You're able to resolve problems, figure out root cause, and deliver known solutions with a high level of customer satisfaction.
  • Troubleshooting experience using finisar, wireshark, or other protocol analyzer.
  • Prior experience and knowledge of SAN environment including FCoE is also desirable.
 Desired Skills
  • MBA/Masters preferred.
  • CCIE Certification
  • Experience with VMware or a VCP certification is preferred
  • Experience with the following products is HIGHLY desirable: Cisco Nexus 2000, 3000, 5000, 7000.
Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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