1228280 - Service Delivery Leader

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    Other east coast options may be considered
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

In this role you will lead the Delivery team and work with Sales executives to lead and grow the services business in Global enterprise accounts (CGEM). You will lead a team comprised of NCE’s, HTOM’s, PM’s and SIA’s to provide delivery with operational excellence to our key enterprise customers. You are the single point of ownership and accountability for all Cisco service delivery related activities.

Other responsibilities include:

  • Manage customer level profitability - identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, lead projects successfully while meeting revenue and cost budgets
  • Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery activities
  • Establish and maintain relationships with key customer most senior leaders and decision makers Develop important Cisco relationship within the Advanced Services organization and with the ADN, Service Sales, and Product Sales organizations
  • Build, develop, and lead direct and matrix teams for customer execution. Grow talent through internal development and hiring. Embrace Cisco's People Deal by creating opportunities and growth for your team.

Who You'll Work With

The team provides leading solutions and architectures to customers - along with state of the art consulting to insure customer success. Our team members work collaboratively to deliver business outcomes to our customers, along with the resources to insure personal and professional growth. Our highly certified and talented engineers are guided through mission-critical delivery projects for our customers by the Service Delivery Leader. This opportunity involves helping to craft the customer's vision and achieve outcomes leveraging best of breed technology in collaboration, networking, and security. You will be able to have an impact on these enterprise customers and help them transform to meet their mission

Who You Are

You are not only someone who will make an impact and deliver outcomes, but you are also someone who can offer exceptional thinking and garner support through relationships you develop. You will possess:

  • Direct experience leading teams that deliver complex business and technical capabilities
  • Experience managing diverse teams from a variety of disciplines, such as engineering, project management, requirements development, technical writing, and communications
  • Your ability to influence and communicate effectively to senior-level leadership as well as functional management will shine. You will have overall excellent interpersonal and communication skills.
  • Change will be a constant, so you will be adaptable to changing environments and priorities
  • Ideally, you will have some experience in IT operations, support functions, and/or network management
  • You will have the ability to leverage a range of leadership styles from collaboration and partnership to command & control based on business conditions and day-to-day demands of the role
  • Ability to interact with front-line managers and VP Levels.
  • Accountability for TS and AS delivery.
  • Strong influencing skills.
  • Must be knowledgeable regarding Cisco Services and how to package Cisco Services into offerings that match with customer’s goals and objectives.
  • Be a true customer advocate. The Service Delivery Leader must get involved as necessary to make sure customer escalations are managed appropriately and with the proper level of communication.
  • Ability to partner with Sales leadership and to drive an account strategy from a delivery perspective

Our minimum requirements are the following:

  • Financial and Business Insight - knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions. (e.g. investment return on investment)
  • Education and certifications (CCIE, CISSP, PMP) in technical and / or business disciplines
  • 5+ years relevant industry related experience
  • 5+ years-prior management experience.
  • IT Consulting experience (Professional Services)

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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