1229189-Small Business Community Manager

  • Location:
    San Jose, California, US
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

The Small Business Community Manager will be responsible for the Small Business communities which exist on the Cisco Support Community platform as well as content that is developed for customer consumption. The Small Business Community Manager will provide the following support: 

·     Ensuring customer queries in the community are addressed in a timely manner

·     Liaison with the SSO team regarding issues and development of the Cisco Support Community

·     Engages with content development teams to ensure Cisco-generated content is of the highest quality and is meaningful to our customers

·     Support BU product promotional requirements via community and social media

·     Represent the Cisco brand in the highest regard

·     Works with stakeholders to help forward the Small Business strategy

 Who You'll Work With

Technical Services at Cisco is a team of world-class experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Your career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us! 

Who You Are

Candidate Requirements:

·     Basic understanding of Cisco Networking and experience with configuring Cisco Small Business routers, switches, wireless devices, and phones

·     Demonstrated proficiencies with the following protocols:


o   VLAN, Spanning Tree, Port Aggregation, Port Mirroring, QoS

·     Experience with SSH and NAT

·     Able to demonstrate a good understanding of network security fundamentals

·     Show that you are a self-starter and can take action to achieve goals that are beyond what is required

·     Ability to practice discretionary decision making (technical and business)

·     Quickly adapts and supports continuous improvement (change management)

·     Excellent listening and communication skills

·     Customer Advocate (balances customer needs with business priorities)

·     Understands empowerment and willing to make decisions with minimal direction from a manager

·     Team player

·     Ability to deliver effective results

·     Ability to transfer knowledge to others and open to receive knowledge from others

·     Excellent problem diagnosis and problem-solving skills in a highly complex environment

·     Strong organizational skills, written and verbal communication skills, good judgement, and mature interpersonal skills

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. 

 Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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