3 x Virtual Customer Success Manager Japan 1217989

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Security, Wireless, Mobility
  • Job Id
    1217989
New
What You’ll Do:

The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role, you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities.
The Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer.


Who You’ll Work With:

The Virtual Customer Success Manager (VCuSM) is an integral member of the Account Sales management teams with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities as part of new subscription sales motion. The focus of this role will be to drive adoption, business integration and expansion of Security and Cisco DNA offers in existing accounts.
Do you have a passion to engage with customers and partners help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers to better understand and utilize the full capabilities and features of the Software and Services they have purchased.
Cisco Adoption scope is designed to transform how customers ADOPT and CONSUME Cisco solutions. They will help to provide increased customer benefits through and intense focus on customer’s business outcomes.
This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement.


Who You Are:

You are truly passionate about customer success and the overall customer experience. You possess and leverage exceptional relationship-building skills, are a team player, and are always looking to drive innovation, improvements and change. You have a proven track record of results, outcomes and business impact for your customers through influence and trust. You have messaging and communications skills that resonate at all levels with both internal and external stakeholders. You understand the commitment required to analyze business goals and Cisco solutions, in order to recommend actions that drive success for your customers and their Cisco experience.
  • 3-5 years of technical, business and/or sales experience; preferably in Software, XaaS, Cloud and Subscription Licensing solutions
  • Strong affinity or experience towards Cisco solutions including Security, Enterprise Networking
  • Proven team player and ability to orchestrate value in coordination with internal and external stakeholders
  • Strong communication, influence and presentation skills
  • Willingness to learn, adapt and lead change within Cisco
  • Ability to articulate value messaging and influence adoption
  • An entrepreneurial approach to business and the ability to establish a holistic business view as it relates to the motions driven out of Customer Success
  • Effective organizational and time management skills
  • Graduate degree. (Business, Sales, Communications, Information Technology or Computer Science degree preferred)
  • Fluent in Japanese and English a plus.


Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
#We Are Cisco #security #cisco

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