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Account Associate


Jacksonville, FL
Job Code:
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Job Details

Position Title: Account Associate
Job Code: 411718
Job Location: Florida-Jacksonville

Prudential has an exciting opportunity for a dynamic, results-oriented individual. The New Business Case Management Organization plays a central role working with internal and external partners to facilitate the management of Life Insurance applications. As an Account Representative on this team, you will help deliver an excellent service experience and contribute to a collaborative, fast paced team environment. Becoming an Account representative can be a spring board to a successful career with Prudential, a world leader in financial services.


Responsibilities Include:

  • Demonstrate urgency, ownership and responsiveness in assisting producers (Brokerage General Agency Staff, Financial Advisors, etc) and internal sales team with service related requests, via telephone and e-mail
  • Carefully manage new business cases through the new business process to ensure successful placement of the business
  • Anticipate producer needs and provide creative alternatives to service requests
  • Partner with Internal Divisions to ensure excellent service is consistently provided, and often serve as the liaison between external customers and internal functional groups
  • Actively share service and process improvement ideas, contributing to a culture of continuous improvements
  • Provide Leadership with regular updates on key/critical cases

  • 2-4 years previous customer service experience is desired 
  • Case management experience preferred but not required
  • Strong written and oral communication skills 
  • Good organizational skills
  • Ability to handle multiple priorities

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site

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