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Account Coordinator

Cox Automotive

Gilbert, AZ
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Account Coordinator
JobID: 1717115
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time


Job Summary:

The Account Coordinator (AC) maintains a comprehensive working knowledge of all existing institutional client programs.  AC’s are responsible for ensuring the smooth operation of one or more programs by working through a sequence of daily operational tasks, monitoring the status of orders in various stages of the transportation process and ensuring timely resolution of all operational related issues while providing communication both verbal and electronic to clients regarding their current transportation needs. AC’s will also work with all internal departments to ensure that all client needs are met.  

Job Duties and Responsibilities:
Maintain a working knowledge of client functions from an operational perspective
Ensure that orders are listed according to standards determined by Ready and the client
Monitor daily processes and initiate escalation procedures for all program issues
Prioritize daily tasks and complete the tasks in an accurate and effective manner
Provide updates to clients on status of transport orders
Ensure timely resolution of client requests & issues using proper channels
Track all open requests & issues related to existing clients
Respond to inquiries and requests within the organization and to the client
Internally communicate issues and ideas as they relate to our operating system 
Support supervisor requests for information, including research, investigation, reports, etc.
Act as a support role in absence of another Account Coordinator


Skills and Experience Required: 
1-2 years account management experience
Able to manage multiple tasks in a fast-paced environment
Highly adaptable to process and system changes
Excellent organizational skills
Must be detail oriented with good judgment and problem solving skills 
Effective time management
Strong knowledge of Microsoft Word, Excel, and Outlook 
Exceptional verbal and written communication skills
Accurate typing and data entry skills
Demonstrate a stable employment history  

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: US-AZ-Gilbert-1030 N Colorado St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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