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Account Management - Director of Strategic Accounts - South East

UnitedHealth Group

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738327 Account Management Director of Strategic Accounts South East

Account Management - Director of Strategic Accounts - South East (738327)

Position Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)


Primary Responsibilities:

  • Ownership of complex client issues, driving quick and lasting solutions
  • Proactively meets and exceeds expectations of internal and external clients
  • Uses good judgment, integrity, confidentiality and professional conduct at all times
  • Exemplifies commitment, discipline and a solid work ethic to deal with multiple challenges and client expectations
  • Exhibits detail orientation and is adept at organizing multiple tasks, data points, requests and issues
  • Exhibits effective written and verbal communication skills
  • Drives changes and innovation through continually seeking and implementing value added solutions for clients
  • Builds and leverages a network of experts and colleagues to supplement one’s own expertise
  • Manages all facets of ongoing contract relationships and service deliver to clients for multiple accounts
  • Acts as outward - facing, dedicated resource for assigned accounts, typically with direct onsite client contact, but could include telephonic communication with smaller, more remote clients
  • Builds relationships with several key contact in each hospital account and serves as the primary point of contact for overall and day - today service delivery
  • Meets with clients on a regular basis to build rapport, present reports on program outcomes, reinforces value of services provided, ask probing questions to identify other client needs, answers contract questions and coordinates responses to issues that may involve other departments internally
  • Represents client internally and coordinates with other functions to implement client services, complete projects, and addresses ongoing service needs as well as manages hospital system relationships and individual hospital relationships
  • Works closely with sales (or other SME’s) on renewal and upselling and may have some growth goal accountability
  • Focuses primarily on relationships and service management pertaining to this family; jobs with significant sales responsibilities or sales - related incentives (including “OTH” plans) belonging in the sales family



Required Qualifications:

  • 5+ years client management experience
  • 3 years of healthcare specific account, sales or client management experience
  • Intermediate to advance user of Excel & Power Point
  • High Level of organizational skills to manage independent schedule
  • Ability to travel up to 75%

Preferred Qualifications

  • Bachelor’s Degree
  • Ability to adjust in an ever changing and fast paced environment
  • Professional verbal and communication skills; effective presentation skills
  • Excellent project management skills, ability to manage multiple priorities with tight deadlines
  • Demonstrates ability to build a collaborative culture and relationships across the organization and with external and internal strategic partners and stakeholders (including clients, sales reps, sales managers, sales support team, etc.)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Client Management, Newtown Square, PA, Pennsylvania

Job Details

  • Contest Number738327
  • Job TitleAccount Management - Director of Strategic Accounts - South East
  • Job FamilySales Support
  • Business SegmentOptumInsight

Job Location Information

    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 75 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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