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Account Manager Client Service - Miami, FL

UnitedHealth Group


Location:
Miami, FL
Date:
04/19/2018
2018-04-192018-05-18
Job Code:
760585
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Job Details

760585 Account Manager Client Service Miami FL

Account Manager Client Service - Miami, FL (760585)

Position Description

Health care is changing because it has to. UnitedHealth Group is driving that change because we want to. And, because there’s no team, anywhere, that is better equipped to do it. When it comes to talent and remarkable individual achievements we are 133,000+ strong. That’s a lot of people doing a lot of great things. For them, and for you, we’ve created an environment that brings out their best in all the ways that make them special. What words describe that for you? Creativity? Focus? Intensity? Passion? Bring it all. We’ll provide you with a mission and a culture that make the most of it. That’s why someday, you’ll look back at the things you achieved here and realize that you did your life's best work.

 

The Service Account Manager is responsible for first-level response and resolution or triage of escalated issues with external and internal customers. This role will enhance the overall delivery of benefits and services by providing on-site dedicated support and guidance to a large or complex client. The Account Manager builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for operational service delivery by: representing the client internally, completing projects and reporting, and coordinating with other functions to meet service delivery expectations and address ongoing service needs.

 

Primary Responsibilities:

  • Establish and maintain effective relationship with assigned client
  • Investigate and manage escalated member level issues through root cause analysis and communicate outcome (in person, telephonically or via written communication) to internal partners or external clients
  • Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries
  • Track, trend, and proactively review accounts for service opportunities
  • Drive process improvement based on trend analysis
  • Identify and report system problems in relation to benefit installation and interpretation
  • Complete ad hoc report requests and analysis and submit to customer research team as needed
  • Document and track all issues and activities accurately within the issue tracking database
  • Drive excellence in service within organization and across organization by providing feedback to Operations on service failures
  • Strengthen relationship with Account Management Teams and external customers
  • Travel to meet with UnitedHealthcare Operations Advocacy and Account Management Team on an as needed basis

Required Qualifications:

  • HS Diploma or GED
  • 3+ years of account management experience
  • 2+ years pf business project management experience
  • 2+ years of healthcare industry experience
  • Experience with Microsoft Word (creating, editing, saving documents), Microsoft Excel (creating, formatting, formulating spreadsheets), Microsoft PowerPoint (creating, saving, editing presentations)
  • Experience creating presentations and presenting in front of groups
  • Travel up to 25% of the time
  • Active license in resident state for Accident & Health or the ability obtain it within 90 days of employment.

Preferred Qualifications:

  • Associates degree (or higher)
  • Medicare insurance experience
  • Experience working at a client site

Soft Skills:

  • Excellent verbal and written communication
  • Demonstrated high integrity and ethical behavior and compliance to applicable laws, regulations and policies

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Account manager, Miami, FL, Medicare, heath industry, project management, UHG, medicare

Job Details

  • Contest Number760585
  • Job TitleAccount Manager Client Service - Miami, FL
  • Job FamilySales Support
  • Business SegmentEmployer and Individual

Job Location Information

  • Miami, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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