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Account Manager Print Fulfillment - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Account Manager Print Fulfillment - Eden Prairie, MN(Job Number:724774)

You believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging analysis. At UnitedHealth Group, you'll find an organization that will recognize those talents and have lots of growth potential. Here, you will be empowered, supported and encouraged to use your analysis expertise to help change the future of health care. Does the challenge intrigue you? As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. Join us! There's never been a better time to do your life's best work.(sm)

In this role, you will help people live their lives to the fullest by helping facilitate the delivery of informational, educational or promotional materials that provide a superior member experience, motivate and engage members, and ensure we bring innovative print and fulfillment solutions in a timely, accurate, effective, and efficient manner.  


The Fulfillment Account Manager is responsible for fulfillment Account Management activities and deliverables, with the internal / external clients.  The primary focus of this position will be to account manage and utilize project management methodology in the implementation of print and fulfillment solutions to ensure quality and customer satisfaction.


Primary Responsibilities:

  • Support Fulfillment Services by:

    • Managing day to day account activity of communication delivery

    • Act as primary day to day account contact to ensure high customer satisfaction

    • Reviewing and understanding project details of print and fulfillment business requirements for assigned business areas

    • Keeping leadership and business stakeholders apprised of potential or actual inventory and/or fulfillment issues and provide regular status updates

    • Daily monitoring of various production fulfillment systems, testing activities as well as ad hoc projects and support as needed

    • Demonstrates a thorough understanding of fulfillment processes and systems used to execute fulfillment requests

    • Monitor project dates and meet individual deliverables while supporting other team members to ensure order quality/accuracy goals are met

    • Track project milestones and deliverables and prepare project status reports

    • Provide project support on other fulfillment initiatives as needed

    • Obtain feedback from end-users of fulfillment ordering systems to ensure continuous improvement

    • Monitor various fulfillment systems and testing activities

    • Research and resolve common fulfillment errors, data discrepancies, document errors and issues

    • Lead testing for assigned deliverables; identify and document test defects, document quality issues and communicate defects to assure resolution 

    • Effectively gather and analyze data while establishing and maintaining quality production reports

    • Assist with materials planning, capacity planning, monthly metrics, and overall business forecasting where applicable

    • Create policies and procedure documentation on new tasks or processes

    • Maintain and foster collaborative working relationships with team members, internal clients and external vendors

    • Support the overall business goals of Optum by performing additional duties as assigned or requested

Job Business Analysis
Primary Location US-MN-Eden Prairie
Other Location 
Organization Optum Ops-Service Operations
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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