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Account Profiler


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Job Details

Company AT&T

Job Title Account Profiler

Jobid att4-4721106

Location: USA

Description Location: Kosice, Slovakia

Working time: 2 shift system, US/EMEA working time

**Roles and Responsibilities:**

- Create and profile new accounts for AT&T services

- Order service administrator id¡¦s for new accounts

- Review contracts in PCS Homer tracking system

- Perform tasks in EFMS when account profiling tasks are received

- Update GIOM with new account setup id¡¦s

- Keep the billing coordinators for various countries informed of new and updated accounts for customers

- Update account profiling tasks in GCSM and submit to EFMS/Project Management

**Key Competencies and Skills:**

- Two or more years experience in customer service, collections, or sales

- Knowledge of Word, Excel, PowerPoint, and Outlook

- Strong communication, problem solving, decision-making and negotiating skills

- Ability to plan/organize work activities and influence/persuade others

- Fluent English language required

**Education and Qualifications:**

- Business Product Line experience & knowledge

- Experience with Data Analysis & Reporting

**Additional Information:**

Fixed term contract !!!

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