Sign In
 [New User? Sign Up]
Mobile Version

ADA Case Examiner


Scottsdale, AZ
Job Code:
Apply on the Company Site
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Position Title: ADA Case Examiner
Job Code: 422418
Job Location: Arizona-Scottsdale

The ADA Case Examiner interacts with internal and external customers including, but not limited to, claimants, employers, physicians, attorneys, vocational rehab coordinators, vendors, etc., to gather case information and documentation necessary to make the decisions or recommendations on the case.


Manages assigned caseload of more complex cases focused on ADA accommodations.  Coordinates support from internal resources to assist with facilitating recommendations to the employer.  Participates in the interactive discussions for ADA accommodations with the employee and employer.

Additional Absence and integrated Absence and Disability cases may be managed.  Validates payment period, follows up and monitors payment accuracy and timeliness; follows plan to closure.


Provides technical direction to other claims personnel as needed.



  • 2-3 years STD/FML experience
  • Americans with Disabilities Act knowledge preferred
  • Experience and demonstrated results in returning people to work with accommodations  
  • Proven skills in positive and effective interaction with challenging customers
  • Significant experience with collaborative negotiations 
  • Experience in effectively meeting/exceeding individual professional expectations and team goals
  • Demonstrated analytical and math skills
  • Excellent organizational and time management skills
  • Strong written and verbal communication skills demonstrated in previous work experience 
  • Ability to exercise sound judgment
  • Ability to manage multiple and changing priorities
  • High level of flexibility to adapt to the needs of the organization
  • Strong solution mindset regarding systems, processes, customer needs and accommodations
  • Ability to identify opportunities for continuous process improvement  
  • PC skills preferred (i.e. Windows based environment)
  • Ability to learn and adapt to new technology or updates to existing technology
  • College degree and prior claim experience preferred

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Claims
Schedule: Full-time
Apply on the Company Site
Powered By

Featured Jobs[ View All ]

Featured Employers [ View All ]