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Administrative Denials Supervisor - Westbury, NY

UnitedHealth Group

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Job Details

755489 Administrative Denials Supervisor Westbury NY

Administrative Denials Supervisor - Westbury, NY (755489)

Position Description

Position Description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.
The Administrative Denials Supervisor, will supervise and coordinate the staff and daily operations of the department, mentors and develops skills of direct reports, and participates in evaluating and implementing quality controls and performance improvement activities.
Primary Responsibilities:
  • Supervises daily operations and performs activities of Patient Accounts, including billing, follow-up, denial management, cash application, support services and collection referral
  • Acts as liaison with Patient Access Services, Medical Records, Care Coordination / Utilization Management, Patient Financial Services, Financial Counselors, Information Systems and Third-Party Collection Agencies regarding issues affecting the proper and timely billing and payment of accounts
  • Proactively reviews payer aging reports and establishes achievable goals for AR reduction and / or cash acceleration
  • Notifies Senior Leadership of potential systemic issues and high risk / high exposure situations
  • Recommends solutions for resolving aging receivables
  • Recommends changes to departmental procedures, i.e., job aides, training resources, and work flow, to promote process improvement
  • Supervises, hires, trains, disciplines and evaluates staff
  • Ensures performance appraisals are completed in a timely manner
  • Trains new employees on department policies, procedures, processes and applicable information systems
  • Informs staff of changes in policies, procedures, processes, systems and regulatory laws and requirements
  • Partners with Human Resources to deliver corrective action, as necessary
  • Mentors and develops skills of direct reports
  • Maintains attendance, payroll records and processing of time-off requests
  • Responds to concerns of patients, families, physicians and staff, as appropriate
  • Recommends procedural and system changes to improve operational quality and efficiency 
  • Actively participates in process improvement projects
  • Attends seminars and training classes, as directed
  • Performs related duties, as required
Required Qualifications:
  • High School Diploma or GED
  • 1+ years of Customer Service experience (i.e. dealing with insurance companies and patients on a daily basis to resolve outstanding accounts)
  • 2+ years of Revenue Cycle experience (healthcare appeals, claim and/or insurance companies)
  • 2+ years of progressively responsible experience to ensure familiarity with patient accounting and / or patient registration
  • Intermediate level of proficiency in Microsoft Excel (pivot tables and VLOOKUP), Microsoft Word (create and edit documents) and Microsoft Outlook (calendars and email)

Preferred Qualifications:   

  • 2+ years of Supervisory experience in the healthcare industry   
  • Bachelor’s Degree or higher
  • Union Experience
  • Experience working for a Healthcare Payer or Commercial Insurance Company

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords:  Supervisor of Administrative Denials, Insurance supervisor, Revenue Cycle supervisor, Union, Patient Access, Patient Financial Services, Healthcare Supervisor, Patient Accounting, Patient Registration, Healthcare Payer or Commercial Insurance Company, Westbury, NY, New York

Job Details

  • Contest Number755489
  • Job TitleAdministrative Denials Supervisor - Westbury, NY
  • Job FamilyBusiness Operations
  • Business SegmentOptumInsight

Job Location Information

    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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