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Admissions Clerk (4p-12:30a)

Universal Health Services

Job Code:
Universal Health Services
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Job Details

Admissions Clerk (4p-12:30a)

Job Code:  238821
Facility: Shadow Mountain Behavioral Health System
Location: TULSA, OK US Midwest
Region: Midwest
Travel Involved: None
Job Type: Full Time
Job Level:  Entry Level
Minimum Education Required: High School or equivalent 
Category: Nursing
FTE: 0.9
Position Summary:
The Admissions Clerk is responsible for screening intake calls, coordinating admissions, data collection, and performing clerical functions for the admissions department. 
Performs position specific job functions at an acceptable level. Completes position responsibilities by following established guidelines and protocols within appropriate time frames. Screens intake calls to determine service recommendations. Assists caller in providing recommendations for appropriate actions including assessment and/or possible admission, or referral to an appropriate agency for services when internal services are not available. Completes and documents all calls in a thorough and timely manner, which includes obtaining referral source information.  Demonstrates working knowledge of current hospital and payer source admissions criteria, custodial parent and/or guardian requirements. Provides timely, accurate, and thorough documentation of caller information, referral source recommendations, and payer source criteria. Documentation reflects professional standards. Assures patient’s rights; acts to prevent, identify, and report suspected abuse.  Performs other duties as assigned.

Skills, Knowledge & Abilities:
·         Must be proficient with computer, Microsoft WORD, Excel, and HMS software.
·         Excellent communication skills, ability to ask questions and gain information from callers regarding appropriate of admission. Ability to convey patient behavior and status verbally and in writing. Professional verbal and written skills. Able to verbally adapt spoken communication to meet needs of client. 
·         Maintains professional therapeutic relationships with internal and external customers. Able to maintain patient confidentiality.
·         Ability to safely manage a dangerous and aggressive patient, to verbally communicate to de-escalate a crisis situation, to physically restrain patients by individual or team restraint per policy, and to protect self and others from aggressive patients or other accidents.
·         Ability to handle multiple projects and tasks under deadlines and with short notice.


·         Requires high school graduate or equivalent.  
·         Prefer Bachelor's degree in the psychology, nursing, social work, or related field. 
Prefer two years work experience in admissions department, medical records, utilization management, or clerical position.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Physical strength necessary to implement patient behavioral crisis intervention.  Sitting, standing, walking, reaching, bending, stooping as required to assist in patient care. Able to sustain physical activity eight hours a day and remain on feet eight hours per day.  Hearing, vision, sensory, and emotional stability sufficient to perform essential job functions. Able to deal with stressful situations and changing priorities.  Ability to enter data into computer, word processing. Able to lift, carry, and lower up to 35 pounds using appropriate body mechanics.  Able to push patients in wheel chairs up and down hills and pursue running patients.  Access to reliable transportation; maintains reliable attendance record and arrives in a timely manner.
Conditions of Employment:
Satisfactory reference and background investigation checks.  Criminal charges or convictions that occur while employed with SMBHS must be reported within 24 hours to Human Resources. Completion of a pre-employment drug screening and completion of post-employment drug or alcohol tests upon reasonable suspicion of use. Completion of ALL required paperwork prior to reporting for work. Completion of pre-employment physical, proof of Rubella inoculation, TB screening upon hire and annually thereafter, complete or waive HBV series. Successful completion of initial 30-day job orientation and competency assessment period.  Maintains current certification in CPR and First Aid. Maintains patient behavioral crisis prevention certification every six months. Attendance at all mandatory staff development and training

Work Environment:
Exposure to potentially aggressive patients. Job stress ranges from low to intense. Category II - Tasks that rarely involve exposure to blood or body fluids. Non-smoking work environment. Drug free workplace.

Customers Served:
Patients (children ages 4-12, teenagers ages 13-17, and adults 18+); families; direct-care service providers; external funding sources; service, accreditation, and licensing agencies; external case managers; school districts; other staff; and the community.

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