Advanced Services Manager

  • Location:
    Munich, Bayern, Germany
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id

Cisco Advanced Services (AS) is on a mission to create extraordinary customer outcomes through our expertise, technology and solutions.

There is a lot of innovation happening – particularly in IoT, Cloud, Security, Mobile and Networking. There has never been more change and market transitions all at the same time. Yet the strength of these advances lies not in the individual technologies themselves, but in how they are used to change how we all live, work and play. This innovation is fuelling amazing change and creating unprecedented opportunity. It is helping to change the world as we know it. Organizations must master new business models, new processes, and new threats—in ever shorter time frames.

AS is one of the most meaningful areas for our future growth in Germany. Cisco seeks an effective leader to join its Advanced Services organization in the role of Manager, Advanced Services in Germany. With the growing importance of Services within Cisco, we are looking for an experienced manager to run the South Germany, Austria and Switzerland region.

This is a rare opportunity for a senior manager to lead a talented team that plays a vital role in Cisco's world-class Services offering.

As the AS Manager, you will be a mentor and guide to your team of Consulting Engineers and Solution Architects. You will provide planning and strategic support, and serve as an authority for resolving issues in escalated or highly complex Services situations. You will be the lead interface to the AS Client teams, Sales, BU`s, Technical Services and other functions in the respective region. As the majority of the customers have significant size, the candidate will be able to navigate in matrix, global environments external as well as inside Cisco.

In this highly visible role, the applicant will be responsible for Leadership of the AS team - both direct reports and dotted line through collaboration, influence and respect.

          Run the region of South Germany, Austria and Switzerland

          Lead the AS consulting engineering team whose role it is to support Cisco’s customers achieve their business objectives by

          Innovating faster and better

          Opening and building new markets

          Driving growth and transformation

          Crafting exceptional experiences for customers, partners, and employees

          Working smart and expertly, unlocking business intelligence

          All while minimizing risk and ensuring optimal delivery

          Be the main point of escalation and be adept at resolving conflict

          Closely team with the Service Sales organization to ensure our Services models fit our customer requirements

          Make executive decisions on nearshore and offshore capabilities

          Stay ahead of capacity planning

          Recognize the importance of customer satisfaction and empower the team to achieve the customer happiness target with best-of-class support.

          Plan, propose and participate in annual budget, staff and business plan process to achieve financial goals. Manage operation expenses to meet the company financial goals.

          Manage staff by providing performance feedback and mentorship in addition to annual salary and career advancement review.

          Champion and lead cross functional initiatives to build new programs and resolve issues.

          Promote Cisco services in external marketplace - both to customers and channel partners

You bring a wealth of leadership experience in a high-tech environment

          You have a familiarity with solutions selling and finance P&L, an attitude for identifying customer needs and opportunities

          Strong negotiation skills - Ability to lead large complex Services opportunities and Customer engagements

          Ability to run and direct Advanced Services strategies to customers as well as aligning with channel partners.

          Experienced in collaborating with global peers

          A deep understanding of legal contracts.

          Excellent written, verbal communications and presentation skills required (German, English)

          To be considered for this position, you should have

          several years of experience leading large scale, Enterprise or Service Provider accounts

          Deep understanding of the service methodology, offers and execution

          Standout colleague, with validated ability to lead by influence

          Strong skills in strategic planning, customer relations and retention, contract development and negotiation, support operations and business management

          Consistent track record of collaboration across multiple organizations

          P&L management with excellent business acumen

          An excellent communicator, team builder and motivator with a the ability to provide leadership while exhibiting extraordinary social communication and coaching skills.

          Be organized and self-motivated

          Be experienced in driving change in complex environments

          Engineering post graduate degree or MBA

          Detailed knowledge of the networking, cloud and automation industry

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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