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Agent Channel Manager

Cox Communications


Location:
Herndon, VA
Date:
09/20/2017
2017-09-202017-10-19
Job Code:
1710809
Cox Communications
Apply on the Company Site
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Job Details

Company Cox Communications
Title: Agent Channel Manager
JobID: 1710809
Category: Sales
Industry: Cox Communications, Inc.
Job Type: Full-time

Description

ROLE SUMMARY
The Agent Channel Manager is responsible for managing external Referral and Selling Agent relationships within specified geographic areas (systems). Responsible for territory sales and quotas on a monthly basis through Agent sales channels.  The ACM responsibilities include training, initiating promotional activities, auditing, proposals, pricing, order entry and verifying agent compensation and the distribution of promotional product collateral materials. 
PRIMARY RESPONSIBILITIES/TASKS
Implements channel programs and policies as directed by corporate leadership
Recruits, approves, and manages Agents
Build and maintain relationships with channel partners to create more revenue generating opportunities
Responsible for territory sales volume and quota on a monthly basis through Agent sales channels
Provides weekly sales forecasting to leadership
Expected to meet a monthly sales quota(s) as set by leadership. 
Responsible for interfacing with assigned agent for the purpose of growing the business relationship and achieving the budgeted sales volumes
Manages channel portfolio effectively to avoid potential conflicts with other sales team members
Efficiently identify appropriate Account Executive to close sales leads that referral agents generate (when applicable)
Continually educates and trains Agents on Cox Business products and services
Coordinate with corporate trainers to provide specific product training to Agents
Meeting with Agents to align business goals between the Agent and Cox Business, and establishing plans of action for the Agent to achieve those goals
Manages defined revenue and volume objectives for each Agent
Agent Channel Manager works to ensure effective implementation of the company strategies and tactics designed to obtain goals and objectives
Monitors key sales operational tactics and metrics
Provides monthly/quarterly status reports of the success of the Agent program to leadership, upper management, and VPs
Attend monthly meetings, and provide reports, to Agents on their success and progress.
Ensures customer satisfaction through timely installation of products/services sold by Selling Agents
Responds to Agent inquiries regarding installation timeliness and related issues
Assists Selling Agents with opportunities by providing support, pricing, proposals and order entry.  Will also support renewal opportunities that the selling agent is supporting.
Acts as a point of contact for Agents' to field all questions and concerns
Ensures rate sheets are updated for products and services in compliance with corporate/regional guidelines
Utilizes standard Agent Agreements, ensuring their financial soundness
Tracks Agent Agreements to expiration, ensuring compliance and determining whether Agents should be renewed at the end of the Agreement period
Coordinates commission payments to Agents, ensuring that they are in concurrence with Agent Agreements
Provides marketing materials and messages provided to Agents, and ensures that Agent actions include and/or correspond with corporate/regional marketing materials and messages
Communicates rate changes to Selling Agents, ensuring that they include and/or correspond with corporate/regional messages and prices
Establishes and manages prospecting activities and tracking systems
Coordinating and managing Agents who provide named accounts and new logos
Follows set standards and procedures set by Cox Business Services Atlanta
Performs other related duties as assigned by leadership.

Qualifications

MINIMUM
5 years of experience in a related field (Marketing, Sales, Operations, etc.)
Requires computer literacy and strong/expert knowledge of Microsoft Office Suites
Excellent interpersonal, managerial, leadership, presentation, and collaborative skills to work effectively with teams and leadership throughout the organization
 
PREFERRED, BUT NOT REQUIRED
BS/BA degree in related discipline strongly desired (i.e. Marketing, Business, etc.).
Experience in telecommunications industry desired
At least one year previous experience as a Sr AE


Organization: Cox Communications, Inc.

Primary Location: US-VA-Herndon-13900 Lincoln Park Drive

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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