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Agent Manager - Foot Hills, NC - Telecommute

UnitedHealth Group

Hickory, NC
Job Code:
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Job Details

Agent Manager - Foot Hills, NC - Telecommute(Job Number:707052)

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)  


The purpose of this job is to supervise Agents. who sell the United Health Group (UHG) portfolio of products offered to Medicare beneficiaries and individuals age 50 . The Agent Manager is responsible for achieving assigned sales / membership growth targets through Agents in his / her territory / territories. Agents are not employees of UHG but rather independent sales agents who contract exclusively with UHG to sell this portfolio of products. Agents may sell additional / alternative products that do not compete with this UHG product portfolio (e.g.; life insurance, home insurance). 


 Primary Responsibilities:

  • Achieve assigned sales / membership growth targets  through Agents in his / her territory  
  • Continually build and nurture our stable of Agents  - Provide a structured on-boarding process, leveraging  corporate contracting, certification and training processes,  tools and systems 
  • Organize involvement in formal and on-the-job training  to ensure an accurate understanding of our products,  compliance / policy requirements, sales processes, brand  and value proposition messages and sales systems  
  • Organize Agent activities, leads and territories to ensure  effective and efficient coordination across the territory 
  • Act as a liaison between Agents and UHG sales process  owners to ensure Agents are appropriately set up and  supported across their lifecycle  - This includes, contracting, licensing / appointment,  certification, training, enrollment administration, commission  payment, agent servicing, etc. 
  • Coach / Develop staff to achieve quantitative and qualitative  performance targets  
  • Use data and insights to coach for optimal performance  
  • Manage day-to-day time and activities of assigned Agents to ensure appropriate leading indicators of success and  corresponding sales results  
  • Monitor sales results, trends and key performance  indicators (KPI's) and hold representatives accountable for  achieving targets  
  • Conduct ride-along to observe sales techniques and ensure  alignment with expectations and compliance with CMS  regulations  
  • Conduct regular one-on-one meetings to review sales  results / activities and provide feedback / coaching on  opportunities for improvement 
  • Facilitate engagement of Agents in executing these plans  and ensure that Agents appropriately build and advance our  brand and value proposition and represent our product  portfolio and service offerings  
  • Ensure Compliance: Ensure Agents adhere to sales and  marketing guidelines associated with Medicare regulations,  partner expectations (e.g.; AARP) and company policies and  procedures  

Job M&R Direct Sales
Primary Location US-NC-Hickory
Other Location US-NC-Asheville
Organization M&R Distribution - Sales Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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