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Agent Manager, M&R - Seattle, WA

UnitedHealth Group


Location:
Seattle, WA
Date:
03/28/2017
Job Code:
1713619
Apply on the Company Site
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Job Details


Agent Manager, M&R - Seattle, WA(Job Number:698904)
Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

Independent Career Agent Supervisor:

The purpose of this job is to supervise Independent Career Agents (ICA's) who sell the UnitedHealth Group (UnitedHealth Group) portfolio of products offered to Medicare beneficiaries and individuals age 50 . The ICA Supervisor is responsible for achieving assigned sales / membership growth targets through ICA's in his / her territory / territories. ICA's are not employees of UnitedHealth Group but rather independent sales agents who contract exclusively with UnitedHealth Group to sell this portfolio of products. ICA's may sell additional/alternative products that do not compete with this UnitedHealth Group product portfolio (e.g.; life insurance, home insurance).

Primary Responsibilities:

  • Continually build and nurture our stable of ICA's
  • Partner with the ICA Recruiting Manager to source and select candidates for ICA positions to ensure a continual pipeline and sufficient base of staff to meet assigned sales / membership growth targets
  • Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems
  • Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance / policy requirements, sales processes, brand and value proposition messages and sales systems
  • Organize ICA activities, leads and territories to ensure effective and efficient coordination across the territory
  • Act as a liaison between ICA's and UnitedHealth Group sales process owners to ensure ICA's are appropriately set up and supported across their lifecycle. This includes, contracting, licensing / appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.
  • Coach and manage performance
  • Coach / Develop staff to achieve quantitative and qualitative performance targets
  • Use data and insights to coach for optimal performance
  • Manage day-to-day time and activities of assigned ICA's to ensure appropriate leading indicators of success and corresponding sales results
  • Monitor sales results, trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets
  • Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
  • Conduct regular one-on-one meetings to review sales results / activities and provide feedback/coaching on opportunities for improvement
  • Achieve assigned sales targets: Achieve assigned sales / membership growth targets through ICA's in his / her territory(ies), with a minimum of 65% of sales derived via community based leads and referrals
  • Partner with the Community Developer (CD) and Area Sales Manager (ASM) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)
  • Understand the strengths and weaknesses of each organization and how it impacts the marketplace
  • Facilitate engagement of ICA's in executing these plans and ensure that ICA's appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
  • Ensure ICA's adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures




Job M&R Direct Sales
Primary Location US-WA-Seattle
Other Location 
Organization M&R Distribution - Sales Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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