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Agent Manager, Medicare & Retirement - Miami, FL

UnitedHealth Group

Miami, FL
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Job Details

759460 Agent Manager Medicare Retirement Miami FL

Agent Manager, Medicare & Retirement - Miami, FL (759460)

Position Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The purpose of this job is to supervise Insurance Agents who sell the UnitedHealth Group (UnitedHealth Group) portfolio of products offered to Medicare beneficiaries and individuals age 50+. The Agent Manager is responsible for achieving assigned sales / membership growth targets through Agents in his / her territory / territories. Agents are not employees of UnitedHealth Group but could be independent sales agents who contract exclusively with UnitedHealth Group to sell this portfolio of products or Field Marketing Agents that can sell other products as well.


If you are located in the state of Florida, you will have the flexibility to telecommute* as you take on some tough challenges.


Primary Responsibilities:

  • Continually build and nurture our stable of Agents

  • Partner with the Independent Career Agent (ICA) Recruiting Manager to source and select candidates for ICA positions to ensure a continual pipeline and sufficient base of staff to meet assigned sales / membership growth targets

  • Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems

  • Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance / policy requirements, sales processes, brand and value proposition messages and sales systems

  • Organize Agent activities, leads and territories to ensure effective and efficient coordination across the territory

  • Act as a liaison between Agents and UnitedHealth Group sales process owners to ensure Agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing / appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.

  • Coach and manage performance

  • Coach / Develop staff to achieve quantitative and qualitative performance targets

  • Use data and insights to coach for optimal performance

  • Manage day-to-day time and activities of assigned ICA's to ensure appropriate leading indicators of success and corresponding sales results

  • Monitor sales results, trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets

  • Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations

  • Conduct regular one-on-one meetings to review sales results / activities and provide feedback / coaching on opportunities for improvement

  • Achieve assigned sales targets: Achieve assigned sales/membership growth targets through Agents in his/her territory(ies), with a minimum of 65% of sales derived via community based leads and referrals

  • Partner with the Community Developer (CD) and Area Sales Manager (ASM) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g. Providers, Regulators, Faith Based Organizations, and Associations)

  • Understand the strengths and weaknesses of each organization and how it impacts the marketplace

  • Facilitate engagement of Agents in executing these plans and ensure that Agents appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings

  • Ensure Compliance: Ensure Agents adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g. AARP) and company policies and procedures 

Required Qualifications:

  • Undergraduate degree or equivalent years of experience
  • 3+ years sales in the senior market (aged 65+) i.e., Medicare Advantage, Long term care, Medicare Supplements, etc.
  • Active FL State health insurance license
  • Reside within Miami/Dade County, FL
  • Access to reliable transportation that will enable you to travel to prospects and/or medical office sites within a designated area
  • Able to travel up to 100% of the time within assigned sales market area
  • MS Office proficiency (Word, Excel, Outlook, PowerPoint)

Preferred Qualifications: 

  • Prior sales territory management experience
  • Bilingual Spanish
  • Established professional relationships within market with Brokers or network sources
  • Provider marketing experience in this FL market area 
  • Local competitor knowledge 

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You’ll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It’s time to do your life’s best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Medicare sales, management, insurance agent, Miami, FL, Dade County, Florida, ICA, Independent Career Agent

Job Details

  • Contest Number759460
  • Job TitleAgent Manager, Medicare & Retirement - Miami, FL
  • Job FamilySales Direct Selling
  • Business SegmentMedicare and Retirement

Job Location Information

  • Miami, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelYes, 100 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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