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Agent, Trust & Safety


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Job Details

JobId: 874634
JobTitle: Agent, Trust & Safety
State: CA

Department Summary

Marketplace is one of the fastest growing and dynamic businesses for Online customers rely on us for a wide assortment of products. In partnership with many 3rd party sellers, we can deliver an even broader array of goods on our site, resulting in increased shopper satisfaction. Delighting our online customers definitely makes our day! Our e-commerce experts are continuously seeking out new ways to deliver on our promise through new seller offerings and product growth.

Position Summary

Walmart eCommerce is looking for an experienced associate to support our growing Trust & Safety team within our San Bruno eCommerce location. The Senior Trust and Safety Operations agent will review and respond to Trust and Safety cases, legal claims and support other Trust and Safety areas as needed.

Position Description

  • Completes work assignments and priorities

  • Complies with company policies, procedures, and standards of ethics and integrity

  • Educates eCommerce sellers on Trust and Safety compliance

  • Represents company image to customers and associates

  • Reviews cases flagged through rules

Minimum Qualifications

  • Minimum of 2 years of experience in eCommerce environment

  • Experience in a Proactive & Reactive Call/Contact Center

  • Proficiency with MS Office suite

Additional Preferred Qualifications

Strong research and analytical skills

  • Analyzing, summarizing, and responding to legal requests and other documents

  • 1+ years experience addressing investigations related to ecommerce, risk management, online payments, or other digital fraud

  • Ability to work well in fast paced work environment

  • Ability to build and maintain effective working relationships with all levels of management and staff

  • Ability to handle complex issues and make independent decisions about what data and approach is best for the task at hand

  • Advanced written and verbal communication, initiative, and solid judgment abilities/skills

  • Excellent organizational skills and ability to work independently

  • Creativity, communication, and problem-solving skills

  • Bachelor’s degree

Company Summary

Walmart Global eCommerce is comprised of, VUDU,, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.

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