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Alumni Community Coordinator

Universal Health Services

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Universal Health Services
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Job Details

Alumni Community Coordinator

Job Code:  211736
Facility: FRN Outpatient
Location: ROSWELL, GA US United States
Region: United States
Travel Involved: 20-30%
Job Type: Full Time
Job Level:  Experienced (Non-Manager)
Minimum Education Required: Bachelor's Degree 
Skills: Marketing -> Event Coordination
Category: Marketing/Advertising
FTE: 1
Position Summary:
Foundations Recovery Network (FRN) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patient’s needs. We are committed to providing and promoting evidence-based treatment for individuals with co-occurring disorders through clinical services, education, and research. Our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole person—physically, emotionally, mentally, and spiritually. We provide the foundation; you build the life.

Located just outside Atlanta, Georgia, Foundations Atlanta offers integrated outpatient treatment through individual and group therapy sessions, specialty and process groups, a family program, a number of holistic services, and more. With a comprehensive Aftercare Monitoring Program that provides structured accountability and an active alumni program that offers free weekly sessions to graduates as well as a host of activities, Foundations Atlanta has something for everyone.

Foundations Recovery Network is currently seeking an Alumni Community Coordinator for The Life Challenge (L+C) Program to serve as the local representative for four FRN facilities, ensuring that all corporate branding efforts are implemented in a professional and consistent manner, bringing in admissions through patients, graduates, families, and local community referrals. The Alumni Community Coordinator will be tasked with planning and conducting successful L+C member programs, marketing events, and family outreach. As a member of the FRN Marketing team, the Community Coordinator reports directly to the L+C manager and the Facility Clinical Director through a matrix organizational structure.

As a Alumni Community Coordinator, how would you like to work for a company that believes each person contributes to our success? How would you like to be a part of an organization driven by the desire to help people through life-changing recovery? How would you like to serve as a brand ambassador to FRN? We do exciting work here at Foundations Recovery Network. Are you ready to make a difference?
Essential Duties and Responsibilities
• Coordinates the Life Challenge program (L+C)/Heroes in Recovery (HiR) events
• Introduces patients to the L+C program/Heroes in Recovery movement (presents HiR collateral, brochures, speaks to patient groups weekly, and promotes participation)
• Coordinates L+C member enrollment process
• Organizes and attends quarterly L+C member/Heroes in Recovery events (develops program content, books speakers and entertainment, facilitates activities, and coordinates thank-you gifts)
• Coordinates event communications (event and meeting invitations and follow-up)
• Communicates L+C Member/HiR referral contact information to the L+C manager
• Participates in weekly L+C team meetings
• Composes relevant & current content for the L+C website; writes articles, event announcements, and other online content
• Assists in Heroes in Recovery Events and supports Heroes in Recovery Advocates
• Follows up with patients after they discharge
• Stays in regular communication with patients after discharge
• Documents all follow-up communication using Long Jump or designated CRM software
• Organizes and attends four to six large marketing events per year (ReCharge, Holiday Celebrations, Annual Reunions, etc.)
• Develops program content in cooperation with clinical staff and L+C manager
• Extends speaker invitations and handles honorarium, travel arrangements, and lodging
• Manages guest lists
• Plans menus and hires caterers
• Hires event photographers
• Purchases and organizes thank-you gifts and follows up with attendees
• Attends bi-annual team summits
• Participates in industry alumni training (TPAS)
• Participates in company L+C team training

Knowledge, Skills, and Abilities
• Knowledge of the addiction recovery community, mental health treatment, and the 12-Step traditions would be beneficial but not required
• Excellent organizational skills, with ability to prioritize workload
• Motivated self-starter, capable of working independently without close supervision
• Ability to build relationships with diverse individuals and groups
• Dedicated advocate willing to speak out on behalf of the program’s goals and needs
• Excellent verbal and written communication skills required
• Must have strong presentation/speaking skills with experience addressing both small and large audiences
• Excellent marketing skills with understanding of metrics and mechanics
• Ability to adapt to changes in staff and work setting
• Knowledgeable of Patient’s Rights and HIPAA
• Understands need for and maintains appropriate confidentiality at all times when interacting with L+C members, families, and all other contacts
• Proficiency in MS Office, including Word, Excel, Access and Publisher
• A current, valid driver’s license is required for frequent business travel.
• Minimum 10% overnight travel required

Education and Experience
• Bachelor’s degree in marketing, public relations, business, communications, or a related field required
• 1-2 years’ experience in communications and marketing required, preferably in behavioral health or other healthcare setting
• Experience in addiction or psychiatric treatment field highly preferred
• Event planning and hospitality experience a plus
• Familiarity with CRM databases (preferably Long Jump), computer-based medical records, and Microsoft Office
• Additional experience with marketing communications including writing, editing, and design a plus

If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background and experience with us by applying online. FRN offers competitive compensation, commensurate with experience, and benefits programs including medical, dental, life insurance, and 401K.

FRN is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FRN via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FRN. No fee will be paid in the event the candidate is hired by FRN as a result of the referral or through other means.


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