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Alumni Community Coordinator - Sautee, GA

Universal Health Services

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Universal Health Services
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Job Details

Alumni Community Coordinator - Sautee, GA

Job Code:  215438
Facility: Black Bear Treatment
Location: SAUTEE NACOOCHEE, GA US United States
Region: United States
Travel Involved: 0-10%
Job Type: Full Time
Job Level:  Experienced (Non-Manager)
Minimum Education Required: Bachelor's Degree 
Skills: Marketing -> Event Coordination
Category: Marketing/Advertising
FTE: 1.0
Position Summary:
Foundations Recovery Network (FRN) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patient’s needs. We are committed to providing and promoting evidence-based treatment for individuals with co-occurring disorders through clinical services, education and research, and our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole person—physically, emotionally, mentally and spiritually. We provide the foundation, you build the life.

Located in the serene forest foothills of northern Georgia, Black Bear Lodge is a place of solace and healing for those suffering from addiction and mental health issues. We are a residential treatment center offering a comprehensive, integrated program that addresses the needs of the whole person—mind, body, and spirit. Our system of care is personalized, evidence-based, and research-proven. Patients can self-reflect and find strength for life change amid the beauty of the expansive sky and the natural tranquility that characterizes our location.

FRN is currently seeking a Program Coordinator, to provide excellent event organizational skills for our patients and staff. The ideal candidate will have the ability to build relationships with patients that go beyond the residential treatment program. Do you have a passion for helping patients suffering from addiction to stay focused on their recovery? Do you have the desire to serve as a Brand Ambassador to FRN? This position is located at Foundations Recovery Network’s facility, Black Bear Lodge Residential Treatment Facility, in Sautee, Georgia.

As a Program Coordinator, how would you like to know that your efforts in event planning and relationship building will help someone in recovery? How would you feel about the experience and reward that you are helping patients stay connected to events and people that will encourage their recovery?  We are totally committed to integrating treatment for mental health and addictions. We do life-changing work here at Foundations Recovery Network…….how would you like to be a hero in recovery?
Essential Duties and Responsibilities
• Coordinate Life Challenge/Heroes in Recovery (HiR) events
• Introduce patients to the Life Challenge program/Heroes in Recovery movement (present HiR collateral, brochures, speak to patient groups weekly and promote participation)
• Coordinate Life Challenge enrollment process
• Organize and attend quarterly Life Challenge/Heroes in Recovery events (develop program content, speakers and entertainment, activities, thank-you gifts)
• Coordinate event communications (event and meeting invitations and follow-up)
• Communicate Life Challenge/HiR referral contact information to the Community and Life Challenge Relations Manager
• Participate in weekly Life Challenge Team meetings 
• Stay in regular communication with patients after discharge
• Document all follow-up communication using Long Jump or other designated CRM software
• Organize and attend four to six large marketing events per year (Professionals’ Weekends, Holiday Celebrations, Annual Reunions, etc.)
• Develop program content in cooperation with clinical staff
• Minimum of one annual Life Challenge reunion
• Extend speaker invitations and handle honorarium, travel arrangements and lodging
• Book entertainment and organize off-site activities
• Manage guest lists create and send invitations
• Coordinate travel and lodging for guests
• Plan menus and hire caterers
• Hire event photographers
• Purchase and organize thank-you gifts
• Follow-up with attendees
• Support planning and logistics for monthly Family Weekends
• Help coordinate travel and lodging for guests
• Coordinate Facility Tours
• Conduct admissions tours for potential patients and families
• Connect with regional Business Development Representatives to schedule and conduct tours for potential business prospects if the Business Development Representative is not able to be present
• Attend bi-annual Life Challenge team summits
• Company Life Challenge team training, and Industry Life Challenge training (TPAS)

Knowledge, Skills and Abilities
• Demonstrates professional behavior and interpersonal skills reflective of FRN mission statement and philosophy
• Adheres to the JCAHO standards
• Awareness of the challenges and issues people face with addiction and mental illness and commitment to helping people overcome the barriers to treatment
• Embraces and champions a Patient Centered Care focus throughout the organization.
• Consistently demonstrates through conduct and communications the stability required to credibly and effectively assists patients
• Understands need for and maintains appropriate confidentiality at all times when interacting with alumni, families, and all other contacts
• Knowledgeable of Patient Rights; treats all patients with dignity and respect in a consistent, courteous manner
• Must have strong presentation/speaking skills with experience addressing both small and large audiences (a dedicated advocate willing to speak out on behalf of the program’s goals and needs)
• Motivated self-starter capable of working independently without close supervision
• Excellent organizational skills with ability to prioritize workload
• Ability to adapt to changes in staff and work setting
• Sound judgment and ability to make wise decisions on behalf of the program and company
• Responsible financial management; acts as a good steward of allocated budget resources
• Ability to build relationships with diverse individuals and groups
• Excellent verbal and written communication skills required
• Ability to inspire confidence in the FRN Staff and the FRN Model of Treatment
• Proficiency in MS Office, including CRM tools and Social Media (Facebook, Twitter)

Education and Experience
• Bachelor’s degree in Marketing, Public Relations, Business or Communications
• 1-3 years experience in communications and marketing required, preferably in behavioral health or other healthcare setting
• Experience in addiction or psychiatric treatment field highly preferred
• Event planning and hospitality experience preferred
• Familiarity with CRM databases (preferably Long Jump), computer-based medical records, Microsoft Office
• Additional experience with marketing communications including writing, editing and design

If you meet the above requirements and are looking for a rewarding career, please take a moment to share you background and experience with us by applying online. FRN offers competitive compensation commensurate with experience and benefits programs including medical, dental, life insurance and 401K.

FRN is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FRN via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FRN. No fee will be paid in the event the candidate is hired by FRN as a result of the referral or through other means.


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