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Ambassador

Cox Automotive


Location:
Matteson, IL
Date:
11/20/2017
2017-11-202017-12-19
Job Code:
1717383
Cox Automotive
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Job Details

Company Cox Automotive
Title: Ambassador
JobID: 1717383
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

This position is responsible for managing all processes related to High Level/High Volume elite customer needs for all purchases made within Manheim Auctions. That process will include all aspects that occur once a unit is purchased through delivery, including all communication with the Customer. Under the direction of the Market General Sales Manager, the Ambassador will work closely with all office and transportation operations to ensure that customer expectations are met or exceeded. 

Job Responsibilities:

  • High volume elite customer’s single point of contact for all buy transactions across all Manheim auction locations. Manages all processes behind the scenes from gavel to delivery of the vehicle to the customer.
  • Partners with department managers, market sales team, all location Office positions, and Customer Service to ensure that all necessary transactions from vehicle sale to delivery for a designated major customer are completed and communicated.,
  • Provide Customer with all after-sale documents and/or paperwork as soon as possible following the purchase of a vehicle.
  • Manage all title assignments and shipments to ensure they occur in a timely manner that meets the customer’s expectations.
  • Manage transportation pickups for Customer once vehicles are ready to be released from locations.
  • Assist Customer with all Arbitration Claims and PSI Issues on vehicles purchased at multiple locations.
  • Advocate and coordinate Manheim post sale services for assigned customers.
  • Assist Customer with any issues/concerns they have with specific vehicles and/or specific locations and work to get the issues/concerns resolved as quickly as possible.
  • Build and maintain a relationship with assigned customer and ensure they are receiving the ultimate customer experience from the Ambassador.
  • Maintain and grow Manheim buyer market share with assigned customers.
  • Manage the OVE Rep, including oversight of the hand-selling process of cars throughout the market.

Qualifications

  • High School Diploma or equivalent required; some college preferred.
  • 1-2 years of previous management/supervisory experience or 2-4 years of customer service or sales support experience strongly preferred.
  • Strong customer service orientation.
  • Excellent communication (written and verbal) and interpersonal skills required.
  • Ability to work in a high performance, fast-paced team environment.
  • Solid computer skills, including ability to use Internet and MS Office effectively.
  • Ability to adapt to and work effectively within a constantly changing environment.
  • Excellent customer service and problem solving skills.
  • Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks. Manual dexterity.
  • Vision abilities required include close, distance and depth perception.

Work Environment:

 

Office setting. Moderate noise level. Occasional travel.



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-IL-Matteson-20401 Cox Ave

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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