ANALYST.BUSINESS OPERATIONS

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1212185
New

What you’ll do

The Regional Operations team within the Customer and Partner Services (CPS) organization is seeking an exceptional individual to work directly with senior sales/channels and other cross-functional internal stakeholders to provide world class operations management and advisory services. These services will include

·       Commit management services involving ensuring visibility to CPS leadership and sales leadership around commit execution and proactive risk mitigation of impact to commit through deal readiness and other engagement

·       Engagement for sourcing strategic deals across product, service, software and solution offerings of Cisco considered strategic to the business,

·       Performance management reviews of CPS services enabling key business priorities of country leadership team and providing feedback to service owning organizations to optimize the experience

·       Driving initiatives to address opportunities for improvement, unaddressed problems relevant to the country / segment in operational whitespace areas within the operations organization

·       Represent the voice of the country/segment in key program/capability/transformation rollouts and proactively address relevance/adoption issues

·       Driving the actions with stakeholders to ensure that the quality of booking and other compliance norms for the country/segment are met

Who you’ll work with

The Customer Partner Services (CPS) pillar within Operations offers operational engagement / advisory services with customers, partners and Cisco sales, stakeholders across Cisco’s commerce processes from quote to invoice for products/services and software business.

Who You Are

Education: 

·       Requires BA/BS degree or equivalent plus 7+ years related experience (MBA preferred)

·       Project Management certification or experience a plus

·       Familiarity with DMAIC methodology is a plus (including having any kind of certification like green belt)

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We are Cisco.

#LI-VL1

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