Sign In
 [New User? Sign Up]
Mobile Version

Analyst, Voice of the Customer


Iselin, NJ
Job Code:
Apply on the Company Site
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Position Title: Analyst, Voice of the Customer
Job Code: 454518
Job Location: New Jersey-Iselin
This role will focus on the Voice of the Customer for Prudential’s Workplace Solutions Group.The person we are seeking requires a passion for finding and learning ways to improve the experiences customers have when interacting with Prudential.  The successful candidate will be a champion for the Customer by translating and conveying their feedback to business partners across Prudential’s Workplace Solutions Group.  This customer feedback managed by the Analyst will support the development of future business strategies, measure the overall health of the relationship between the customer & Prudential, and help close the gap between customer expectations and Prudential’s offerings.
To accomplish this task, the Analyst’s primary responsibilities will be to analyze customer feedback, develop insights based on customer behaviors, needs & expectations, and come up with recommendations on how Prudential can improve the customer’s overall experience.  Additional responsibilities of the Analyst include:
  • Identify & monitor key points along the different customer journeys when engaging Prudential for improvement opportunities
  • Become the VOC CX measurement expert which includes designing and delivering dashboards, reports & data visualizations
  • Partner with business and marketing functions to establish an effective “Closed Loop” process to respond & act upon customer feedback


    • Minimum 2-3 years of practical experience in Financial Services, Consumer Packaged Goods, Market Research or Telecommunications industry required
    • Knowledge of Retirement or Group Insurance business a plus
    • Digital Marketing or participation in a VOC program a plus
    • Experience with marketing or customer analytics, including analyzing and transforming large structured & unstructured data sets into consumable insights
    • Proven track record of delivering actionable insights succinctly, in a compelling and engaging way
    • Experienced at dashboard/report creation and evolution
    • Relationship building with business partners that encourages collaboration
    • Ability to work independently on multiple projects as well as part of cross-functional teams
    • Bachelor’s degree or equivalent experience required

  • Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

    We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

    Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

    Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
    Job Function: Marketing/Advertising/Public Relations/Corp. Communications
    Schedule: Full-time
    Apply on the Company Site
    Powered ByLogo

    Featured Jobs[ View All ]

    Featured Employers [ View All ]