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Annuitant Services Support Associate


Scranton, PA
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Job Details

Position Title: Annuitant Services Support Associate
Job Code: 418278
Job Location: Pennsylvania-Scranton

The Annuitant Services Support Associate will collaborate with our processing teams to ensure we are providing positive customer experience to our annuitants.  The responsibilities include:

  • Review Incoming Requests to our Annuitant Services teams for Key Information
  • Request missing information from Prudential Clients
  • Review Daily\ Weekly \ Monthly Reports and create claims transactions as needed
  • Coordinate Weekly \ Monthly mailings to Prudential Clients
  • Verify and Update Plan Participants Records
  • Assist in daily workflow activities to ensure timely completion of cases
  • Build Relationships with other business partners
  • May participate in Special Projects as needed
  • Participate in Continuous Improvement initiatives

    • Experience within a transaction processing environment where quality and productivity standards need to be met is a plus
    • Strong attention to detail
    • Flexibility to work overtime when required
    • Strong decision making/problem solving skills
    • "Can Do" attitude
    • Strong written and oral communication skills
    • Flexible, proactive and able to work in a fast paced environment
    • Works both independently and as a team player
    • Computer proficient - accurate keying skills and Microsoft office skills, specifically Excel and Word

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Banking/Financial Services
Schedule: Full-time
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