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Annuities Customer Service Associate


Dresher, PA
Job Code:
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Job Details

Position Title: Annuities Customer Service Associate
Job Code: 379718
Job Location: Pennsylvania-Dresher



How often do you get an opportunity to join a Fortune 500 company with no job experience required? Now is your chance!  Start a career journey with Prudential Financial in our Annuities service center.


Prudential is a leader in solving the world's retirement challenges, and we are looking for career-oriented candidates who are willing to learn our business from the ground up.  We will teach you everything you need to know.  Just bring your people skills and your can-do attitude!


Our Customer Service Associates are primarily responsible for answering in-bound calls from contract holders and financial professionals.  This position is considered an entry point, and it has a proven track record of launching many successful careers within Prudential.


Training is typically 12 weeks and includes 3 weeks of training specific to the FINRA Series 6 and 63 licensing exams.  Associates then normally experience a three month learning curve.  Our Associates attain a thorough understanding of the investment/annuity business.  They must also learn various administrative PC systems, become thoroughly familiar with our annuity products, understand applicable tax regulations, process certain financial transactions, and become well versed in processing requirements.


Our next class will be starting in April 2017.  The training hours for this position are Monday-Friday from 9:00am - 5:15pm.  Upon completion of training, candidates must have the flexibility to be able to work any of the shift times within our business hours of Monday to Thursday, 8am - 7pm, and Fridays 8am - 6pm.

  • Position requires FINRA Series 6 and 63 license or to obtain license within 150 days of hire.
  • Four year college degree preferred.
  • Ability to think like the financial professional and customer, with a passion to deliver top quality service.
  • Proven record of dependability. Punctual and reliable attendance of the Customer Service Associates is critical to the success of a fast moving inbound service center.
  • Annuity/financial services industry knowledge is a plus.
  • Must be able to learn and retain a large amount of technical information in a relatively short period of time.
  • Possess strong relationship building skills.
  • Excellent oral and written communications skills.
  • Ability to excel in a team environment, as well as work well independently.

Job offer is contingent upon successful completion of pre-hire requirements including a full background check.

Actual shift assignments will not be determined prior to hire.

This position and the training (which is fully paid) will be located at the Dresher, PA office.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Customer Service and Call Center
Schedule: Full-time
Apply on the Company Site

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